IT Support Technician

About RLS Logistics

RLS is a nationally recognized 3PL cold chain solutions provider offering warehousing, transportation, and fulfillment services to the frozen and refrigerated food industry.

Founded in 1968, we’re a family-owned company that is growing rapidly and looking for energetic, hardworking individuals to join our team.

“Here at RLS we are excited about the direction our company is headed and the main reason is because of our team members. RLS does not make a product, we provide a service and the level at which we are able to provide those services are a direct reflection of the strength of our team. Our customers are able to concentrate on what they do best and trust us to do what we do best. The dedication and innovation our team brings to work every day is what makes us different.”
— Russell Leo

Position Overview

The IT Support Technician is a key member of the Technology Support Team, responsible for ensuring the reliability, performance, and continuity of computer systems and networks across all RLS facilities. This role supports team members by providing hands-on and remote technical assistance while contributing to the overall efficiency and security of RLS technology operations.

Key Responsibilities

• Exemplify all core values and guiding principles of RLS Logistics.

• Assist team members with installation, configuration, and ongoing usability of hardware and software.

• Verify functionality of hardware and software components on a daily basis.

• Troubleshoot hardware and software issues in person, remotely, and via phone.

• Participate in an on-call rotation to provide high-priority technical support during off-hours.

• Monitor network usage, performance, and security.

• Set up and maintain team member accounts, permissions, and passwords.

• Develop a working understanding of company operations and workflows.

• Test alternative solutions until issues are resolved and document resolution steps.

• Ask targeted diagnostic questions to efficiently identify technical problems.

• Provide recommendations for system improvements, upgrades, and process enhancements.

• Stay current with evolving technology trends and best practices.

• Perform other duties as assigned.

Requirements

Education

• Associate’s degree preferred or accredited IT certifications

Experience 

• Experience with Microsoft Office 365

• Experience with Microsoft Azure

• Advanced networking knowledge

Licenses / Certifications 

• IT-related certifications preferred but not required

Technical Skills 

• Hardware and software troubleshooting

• Network monitoring and security fundamentals

• User account administration

Physical Requirements

• Ability to lift up to 50 lbs

• Ability to navigate ladders safely

Behavioral Requirements

• Be Humble, Stay Hungry, and Live Smart

Work Schedule

• Full-time
• Occasional travel as needed
• On-call rotation required
• This is a fully on-site role. Regular in-person presence is required to provide hands-on technical support.

What You Can Expect from Us

Work Environment

• Fast-paced, challenging environment with opportunities for personal and professional growth

• Office setting with a business casual dress code

Benefits

• Healthcare, Dental, Vision Insurance

• Paid Time Off (PTO)

• 401(k) with company match

• Team member recognition awards

• Education and development opportunities

Reporting Structure

Reports to: Technology Support & Infrastructure Manager
Direct Reports: None

RLS Logistics is an Equal Opportunity Employer (EOE)