IT Support Technician

About the Role

Culmen International is seeking a General IT Support Technician to support the Naval Medical Research Unit–Dayton (NAMRU-D) Administrative Support Program at Wright-Patterson Air Force Base in Dayton, Ohio.

What You’ll Do in Your New Role

• As part of a government-managed and led IT team, assist in monitoring, opening, assigning, updating, and closing command trouble tickets in up to four (4) separate ticketing systems (Daily) 
• As part of a government-managed and led IT team, assist in installing command desktop software and provide customer desktop support for Windows, Apple iOS, and various Linux distributions workstations (weekly) 
• As part of a government-managed and led IT team, assist in coordinating with hardware technicians and software administrators when Level 2 or Level 3 support is required (Weekly) 
• As part of a government-managed and led IT team, assist in the command’s compliance and implementation of Cybersecurity Certificate to Operate (CTO) processes (Daily) 
• As part of a government-managed and led IT team, assist in maintaining command software licensing records and deploy software packages as required (Monthly) 
• As part of a government-managed and led IT team, assist in tracking all command IT requests through the appropriate trouble ticketing system (Daily) 

Required Qualifications

• Active Secret Clearance
• High School Diploma 
• Minimum of 2 years’ experience in information technology services  
• DoD 8570 IAT Level II certification
• Customer Service skills.  

About the Company

Culmen International is committed to enhancing international safety and security, strengthening homeland defense, advancing humanitarian missions, and optimizing government operations. With experience in over 150 countries, Culmen supports our clients to accomplish critical missions in challenging environments.

• Exceptional Medical/Dental/Vision Insurance, premiums for employees are 100% paid by Culmen, and dependent coverage is available at a nominal rate (including same or opposite sex domestic partners) 

• 401k – Vested immediately and 4% match
• Life insurance and disability paid by the company
• Supplemental Insurance Available
• Opportunities for Training and Continuing Education
• 12 Paid Holidays

To learn more about Culmen International, please visit www.culmen.com

At Culmen International, we are committed to creating and sustaining a workplace that upholds the principles of Equal Employment Opportunity (EEO). We believe in the importance of fair treatment and equal access to opportunities for all employees and applicants.  Our commitment to these principles is unwavering across all our operations worldwide.