IT Support Technician
AB Facility Services
- Location
- Onsite (Florham Park, New Jersey)
- Compensation
- $20/hr
- Employment
- Full-time
- Level
- Entry Level
About the Role
AB Facility Services is a growing facilities solutions partner delivering integrated maintenance and building support services throughout the Northeast. The company is seeking an Entry-Level IT Support Technician to provide day-to-day technical support and help keep office technology and systems running smoothly.
Skills
Full job details
About Us
AB Facility Services is a trusted facility solutions partner delivering integrated maintenance and building support services - helping organizations create and maintain safe, efficient, high-performing, and welcoming environments.
About the Role
AB Facility Services (ABFS) is a growing facilities services company providing commercial janitorial, HVAC, mechanical, engineering, and building maintenance services throughout the Northeast. We are looking for an Entry-Level IT Support Technician to provide day-to-day technical support to employees and help keep our office technology and systems running smoothly. This is a great opportunity for someone early in their IT career who is hands-on, dependable, customer-service oriented, and eager to learn.
Responsibilities
- Provide first-level IT support to employees for hardware, software, login, email, printer, and connectivity issues.
- Set up and configure computers, monitors, phones, printers, and other IT equipment for new and existing employees.
- Troubleshoot basic Windows, Microsoft Office/Microsoft 365, network, and connectivity issues.
- Assist with user accounts, passwords, access, and basic system permissions.
- Maintain an organized inventory of computers, equipment, and IT assets.
- Help troubleshoot issues with company applications and escalate more complex problems when needed.
- Assist with onboarding and offboarding employees from an IT perspective.
- Document IT issues, solutions, and equipment changes.
- Provide occasional onsite support to employees and field/office locations as needed.
Qualifications
- 1–2 years of IT, help desk, technical support, or related experience.
- Basic understanding of Windows computers, Microsoft 365, networking, and common hardware/software troubleshooting.
- Strong problem-solving and communication skills.
- Ability to explain technical issues clearly to non-technical employees.
- Reliable, organized, and comfortable working independently.
- IT education, certification, internship, or hands-on technical experience is a plus.
- CompTIA A+ or other IT certification is a plus, but not required.