IT Support Technician

IT Support Technician

Are you interested in the mining sector?
Would you like to work in a multicultural, international organization?
Would you like to work in an environment that encourages learning and skills development?

Join Managem and discover exciting, empowering and various jobs in Morocco and abroad.

Our career opportunities are as diverse as our metals and activities. Below is an offer you can apply for right now.

Main Responsibilities :

• Provide on-site technical support to users, including the diagnosis and resolution of hardware, software, network, and telecommunications incidents.
  
• Manage user requests and incidents through the ticketing system, ensuring compliance with established resolution times.
  
• Install, configure, secure, and maintain workstations, peripherals, IT equipment, and business applications in accordance with the Group’s IT procedures.
  
• Provide technical support for SCADA systems, including first-level troubleshooting and incident monitoring related to supervisory applications, servers, and industrial networks.
  
• Contribute to the maintenance and proper functioning of IT infrastructure and equipment associated with industrial systems, in coordination with automation and control systems teams.
  
• Assist in IT asset management at the site, including inventory tracking, updates, equipment monitoring, and replacement planning.
  
• Support users in the effective use of IT tools and business applications.
  
• Implement IT security procedures and contribute to raising user awareness of cybersecurity best practices, particularly in an industrial environment.
  
• Ensure compliance with internal IT procedures relating to security, backup, and regulatory requirements.
  
• Identify and escalate incidents requiring Level 2 or higher support to the IT Department (DTI) or specialized teams.

Required Skills :

• Proficiency in Windows environments, including operating systems, Active Directory, Microsoft Office, and IT support tools.
  
• Good knowledge of computer networks, including TCP/IP, Wi-Fi, switching, structured cabling, and connectivity troubleshooting.
  
• Strong knowledge of SCADA systems, including their architecture, operation, and interactions with industrial controllers (PLCs), servers, networks, and field equipment.
  
• Ability to troubleshoot first-level incidents affecting industrial supervisory systems and escalate them to specialized teams when necessary.
  
• Understanding of industrial environments and cybersecurity challenges related to IT/OT systems.
  
• Strong analytical and troubleshooting skills, with the ability to manage priorities effectively.
  
• Customer service orientation, responsiveness, attention to detail, autonomy, and good interpersonal skills.
  
• Ability to collaborate effectively with IT, automation, and site operations teams.

Education & Experience :

• Technical Diploma or Bachelor’s degree in IT, Systems and Networks, Industrial IT, or an equivalent qualification.
  
• 3 to 5 years of professional experience in a similar role, ideally in an industrial environment or on a production site.
  
• Hands-on experience in on-site IT support and incident management.
  
• Experience in operating or supporting SCADA systems, with a good understanding of industrial environments and associated networks.

The position is based in the Oriental region of Morocco.

For further information about Managem Group, please visit our official website: www.managemgroup.com