IT Support Technician

Job DetailsJob Location: Greenwood Corporate Plaza - Greenwood Village, CO 80111Salary Range: $25.00 - $30.00 HourlyBaron Education/DriveSafe Driving Schools operates the largest network of driver’s education schools in Colorado, serving thousands of students per year at our 12 DriveSafe locations. We offer a full range of driver’s education services authorized by the State of Colorado. Our focus is to empower independence and save lives by creating confident and safe drivers for life. Rooted in our core values of Safety, Expertise, Engagement, Caring and Motivating, and Professionalism, we distinguish ourselves through our commitment to quality, our stellar reputation, and our wealth of experience.   Job Purpose The IT Support Technician provides basic troubleshooting and help desk support to staff and systems, ensuring the smooth operation of IT services and equipment. The position requires in-office work one day per week and the availability to provide on-call support during weekends. Responsibilities Provide timely IT support, troubleshooting issues related to hardware, software, and network connectivity Assist staff with technical problems both remotely and in-person Document and track support tickets to resolution Collaborate with team members to ensure efficient handling of ongoing technical issues Provide on-call technical support during weekends as needed Other duties as needed to support the IT team and operations   Qualifications 1+ years of IT support or help desk experience preferred Strong problem-solving skills and the ability to troubleshoot hardware, software, and network issues Basic understanding of IT systems, including hardware, software, and networking Ability to communicate technical concepts to non-technical staff Strong organizational skills with an ability to prioritize tasks Ability to work independently and manage time efficiently Must be available for on-call work during weekends Applicants must pass a criminal background check Safe driving history - a Motor Vehicle Record check will be reviewed A positive, solution-oriented attitude with a willingness to learn and adapt Strong interpersonal skills and a customer-service mindset   Benefits Healthy Workplace Time: 1 hour of paid sick time for each 30 hours worked accrued each pay period up to 12 days per year. 401k Retirement Benefit: Employees age 21 and up who have completed 12 months of employment and 1000 hours worked may participate in the company’s 401k retirement benefit to which the company contributes a match of up to 4% of the employee’s wages. Employee discount program and employee referral program   Job Details This is a full-time, 40 hours per week and requires availability to work on-call during weekends as needed. This position is based at our Greenwood Corporate Plaza location (7951 E. Maplewood Ave. Suite #290, Greenwood Village, CO 80111) and requires the ability to travel to any of our 13 DriveSafe locations (review the map of locations at this link).    Why should you apply at DriveSafe? Help keep our communities safe! Trusted by over 100,000 students and parents Better Business Bureau A+ rating The only AAA-approved driving school in Colorado Check out this video to hear from our employees! https://www.youtube.com/watch?v=vu7nwq2ibmA You can join our team helping teens and adults become safe drivers for life.   What to expect in the hiring process We acknowledge that applying for a new position can be a significant investment of time and energy. To respect your effort, we provide the following explanation of what to expect when applying: We accept initial applicants through quick-apply, requiring only basic contact information and a current resume. If you are selected to move forward based on these qualifications, you will be asked to meet with a member of our HR team via Microsoft Teams video call for an initial 30-minute interview. Candidates that are selected to move forward are asked to submit a full job application including authorization for background check. Second round interviews will then be conducted with applicants and a Hiring Manager and/or Senior Management at the work location or virtually by request. As a pre-employment step, candidates are asked to provide a copy of their 7-Year Motor Vehicle Record to demonstrate safe driving history.   Diversity, Equity, and Inclusion Statement At our driving school, we believe in promoting diversity, equity, and inclusion in all aspects of our operations. We are committed to creating a safe and welcoming environment for all students, regardless of their race, ethnicity, national origin, sex, sexual orientation, gender identity, age, or religion. We recognize that everyone comes from different backgrounds and experiences, and we strive to reflect this diversity in our team, our teaching methods, and the resources we provide to our students. By fostering an inclusive culture, we believe we can provide a more enriching and educational experience for all. This is why we actively recruit and retain a diverse group of instructors and ensure that our curriculum and materials are inclusive and culturally responsive. Qualifications