IT Support & Systems Generalist

IT Support & Systems Analyst

Location: On-Site

Job Type: Full-Time

About the Role

Eskimo Cold Storage is seeking an IT Support & Systems Analyst to serve as a first point of contact for our help desk while also supporting warehouse systems, data, and integrations. This is a hybrid IT support and systems role that combines hands-on desktop and hardware support with application data work, employee lifecycle administration, and platform development using Microsoft Power Platform. This position requires on-site presence and, at times, the ability to work in cold storage environments while troubleshooting network issues.

Key Responsibilities

• Provide first-contact support for the help line, including end-user support, hardware repairs, and software and printer troubleshooting.
• Coordinate and provide workstation support involving Windows OS, desktop network connectivity, PC hardware, business application installs, Microsoft Office products, Microsoft Exchange, and telephony; prioritize and schedule desktop support requests.
• Support the company's Warehouse Management System (WMS), including troubleshooting and end-user assistance.
• Assist in disaster recovery procedures.
• Manage employee processing, including new hire setups, job transfers, name changes, and terminations.
• Administer email accounts (Microsoft Exchange) and set up user network accounts based on established security plans; provide user training.
• Extract application data into Microsoft Office products, other databases, and ad hoc reports as needed.
• Train users on data extraction and ad hoc reporting.
• Support, maintain, and troubleshoot EDI (Electronic Data Interchange) connections.
• Advanced knowledge of Microsoft Power Platform, particularly Power Apps, Power Automate, and Power BI.
• Working knowledge of SQL.
• Working knowledge of Zebra scanning and printing hardware.
• Prefer a candidate with Cisco hardware, DHCP, DNS, and firewall administration experience.
• Other duties as deemed necessary.

Work Environment

• This role requires the employee to be on-site to perform their job duties. Off-business hours may be required in the event of upgrades requiring downtime and/or unforeseen critical IT issues.
• Ability to work in adverse conditions when troubleshooting network issues; environment temperatures may be as low as -10°F.