At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

In the role of IT Support Specialist II, we'll count on you to:

Provide technical support to users by responding to incoming requests for IT support and resolving network, hardware and software issues with computers
Perform technical maintenance and software installations and updates
Ability to apply technology to address business needs
Assisting staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
Combine a breadth of IT experience with an overarching concern for excellent customer service
Participate in enterprise-wide IT projects and initiatives
Diagnose system hardware, software, and operator problems
Provide desk side assistance upon request for enterprise applications
Responsible to request hardware and software through the requisition system
Provide hardware, software, mobile device, and printing support
Assist with the inventory management of all IT assets
Communicate technical support topics or issues of interest
Work with Systems Administrators in performing IT infrastructure processes and procedures as needed
Provide advanced troubleshooting on complicated IT issues
Serve as an example to junior staff when it comes to complicated technical issues
Perform other duties as needed
This position may require up to 15%25 travel for scheduled activities

Preferred Qualifications

Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
This position may include travel
Working knowledge of Windows 11/M365.
Knowledge of A&E Industry
Associate's degree in Computer Science/MIS-related area or equivalent work experience

Required Qualifications

A minimum of 2 years of experience in technical support of PC, networks and servers
Excellent working knowledge of personal computer and peripherals
Experience in systems operations and maintenance
Working knowledge of Microsoft Office applications
Excellent client service, interpersonal and communication skills
Self-starter able to handle multiple tasks and deadlines
Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.

What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

IT Support Specialist II

About the Role

Skills

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