IT Support Specialist II

We are seeking an experienced IT Support Specialist II to join our team in Huntsville, AL. This is a full-time, on-site position focused on providing direct, hands-on support to users in the Huntsville office.

This role serves as the primary IT support presence on site, responsible for resolving technical issues, supporting daily operations, and ensuring a high level of customer service. The ideal candidate will be comfortable working in a fast paced environment, managing a high volume of tickets while maintaining accuracy and strong attention to detail.  

To join our team of outstanding professionals, apply today!

• Provide on-site support for laptops and desktops running Windows 11
• Serve as the primary IT point of contact for the Huntsville office
• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
• Manage user accounts and access using Active Directory
• Install, configure, and troubleshoot hardware including laptops, docking stations, monitors, and peripherals
• Diagnose and resolve issues related to operating systems, applications, and network connectivity
• Support VPN connectivity using GlobalProtect
• Manage and resolve service desk tickets while meeting SLA requirements
• Provide conference room and meeting support, including Teams and AV systems
• Install and troubleshoot printers and shared devices
• Assist with device deployment, setup, and relocation for on-site users
• Maintain accurate documentation and updates within tickets
• Coordinate with other IT teams for escalations when needed
• Maintain strong on-site presence to support urgent and day to day technical needs

• 3+ years of experience in end user support in a Windows environment
• Strong experience supporting Windows 11 and Microsoft 365
• Proven ability to manage a high volume of tickets with accuracy and minimal errors
• Strong customer service and communication skills
• Experience providing hands-on, in person IT support
• Solid understanding of:
  • Active Directory
  • TCP/IP networking
  • VPN connectivity
• Ability to troubleshoot hardware and software issues independently
• Strong organizational skills and ability to prioritize effectively
• Ability to work independently with minimal supervision

Work Where it Matters

Akima is not just another global enterprise and federal contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Akima, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Akima provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Akima delivers agile solutions in the core areas of facilities, maintenance, and repair; information technology; logistics; protective services; systems engineering; mission support; furniture, fixtures & equipment (FF&E); and construction.

As an Akima employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.