IT Support Specialist I
Conexon
- Location
- Hybrid (KANSAS CITY, MO)
- Employment
- Full-time
- Level
- Mid Level
About the role
Conexon is a telecommunications company partnering with Rural Electric Cooperatives to deploy fiber-to-the-home networks across the US. The IT Support Specialist role involves managing helpdesk tickets and providing technical support for office and remote users using Microsoft Cloud services.
Skills
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision coverage
- Life insurance
- Disability insurance
- Retirement benefits
Full job details
Description
Conexon is a rapidly growing telecommunications company partnering with Rural Electric Cooperatives to design and deploy advanced fiber-to-the-home (FTTH) networks nationwide. Our mission is to bridge the digital divide by delivering reliable, high-speed internet and phone services to Rural America. We are a team of people passionate about excellent service, meaningful work, and supporting the communities we serve. As we continue expanding into new states and regions, we’re looking for individuals who want to grow with us and contribute to this important mission of transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home.
Our in-house IT department supports both office and remote users. You will get the opportunity to work on a lot of interesting projects with Microsoft Cloud based services and other solutions. As a candidate for this position, you will need good phone and written skills. Be able to manage and solve helpdesk ticket as well as ad hock user emails. If you do well with training and supporting users, you will fit into our growing team supporting a fast-growing company.
Location: In office
Job Type: Full- time
Schedule: Fixed
Overtime: No
FLSA Status: Non-Exempt
Travel: No
Requirements
- Self-directed, Service driven self-starter and ability to work on multiple priorities and/or projects simultaneously. with proven record of support qualifications
- Hands-on technical troubleshooting capabilities
- Knowledge of computing infrastructures, in particular end user MS Windows environments
- Understands IT process with a familiarity with enterprise software configuration, management, and monitoring tools
- Exceptional critical thinking and problem-solving ability
- Strong verbal and written communication skills and the ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
- Strong customer relationship skills
- Ability to remain in contact with the client thru the completion of the incident
- Problem-solving abilities to meet reasonable deadlines
- Ability to work remotely at times
- Able to lift up to 50 lbs
- Can sit for several hours in front of a computer monitor
Education and Experience Requirements
- Associate degree in computer science or equivalent
- Minimum of 1 to 3 years in IT support of Office 365 on Windows and MAC platforms
- US-based only and a fluent English written and speaking grammar level
- Please note any technical certifications you may have
- Experience setting up users with the Microsoft Office, OneDrive
- Experience with Entra ID user and groups a plus
- Experience managing computers with Microsoft Intune a plus
- Experience in Zendesk a plus
- Microsoft certifications like MCSA: Office 365 a plus
Physical Requirements
- Normal professional, office environment
- Must be able to pass a background check and drug screen
- Must have reliable cell phone
- Must have reliable home internet connection
- Must have reliable transportation for local travel around Kansas City
Standard Company Benefits Include
- Three (3) weeks of paid time off
- Comprehensive benefits package, including health, dental, and vision coverage
- Life insurance
- Short-term and long-term disability insurance
- Retirement benefits
Conexon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Our recruiting and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to Conexon’s mission. Discrimination, harassment, or bias of any kind is strictly prohibited in all stages of the employment process.
By adhering to these principles, Conexon ensures a fair, equitable, and respectful environment for all current and prospective employees.