IT Support Specialist I

Description

General Responsibilities

Responsible for providing end user support and software, hardware, and network assistance; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. Experience providing technical support for financial institutions is preferred.

Eligible candidates must reside within a commutable distance of Moosic, PA.  

Essential Duties:

• Provides end user support and software, hardware, and network assistance as follows:
• Troubleshoots first level of user problems and concerns regarding systems, network, and connectivity issues; researches and resolves issues
• Documents, creates, and verifies tickets in the Help Desk management software; tracks and monitors problems to ensure timely resolution
• Interfaces with infrastructure and systems staff
• Accurately communicates resolution plans, progress, and issues in a timely manner
• Manages user account administration for network and various portals
• Manages laptop & PC deployments for organization
• Actively contributes to ongoing process improvement
• Performs special projects as assigned
• Travels onsite as needed to provide direct support using company provided vehicle.

Ancillary Duties

Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 50 pounds. This position requires regular use of a computer.

Requirements

Education/Training: Associate’s degree in Computer Science or equivalent normally required; specialized bank education/training.

Skill(s): Must demonstrate strong communication skills; proficient interpersonal relations; proficient computer skills; strong knowledge of Windows OS, Microsoft Office 365 Suite and banking software applications; familiarity with bank IT security practices.

Experience: A minimum of two (2) years’ related experience normally required.