IT Support Specialist

End User Support

• Provide first and second-level technical support for hardware, software, network, and connectivity issues.
• Troubleshoot and resolve desktop, laptop, mobile device, and peripheral issues.
• Respond to service desk tickets, emails, phone calls, and walk-up requests in a timely manner.
• Install, configure, and maintain computer systems and related hardware.

Active Directory & User Administration

• Create, modify, disable, and manage user accounts in Active Directory.
• Manage user permissions, group memberships, password resets, and account access requests.
• Support onboarding and offboarding activities for employees.

Software Installation & Updates

• Install, configure, and troubleshoot business applications and operating systems.
• Deploy software updates, security patches, and system upgrades as required.
• Maintain software licensing and ensure systems remain compliant and up to date.

Hardware & Peripheral Support

• Configure, troubleshoot, and maintain printers, scanners, and other office technology.
• Diagnose hardware failures and coordinate repairs or replacements.
• Maintain inventory of IT assets and equipment.

Conference Room & Meeting Technology Support

• Set up and support conference rooms, meeting spaces, and presentation technology.
• Troubleshoot audiovisual equipment, displays, video conferencing systems, and connectivity issues.
• Ensure conference room equipment is functional and ready for executive and departmental meetings.

VoIP & Telecommunications Support

• Support and troubleshoot VoIP phone systems and related communication technologies.
• Assist with phone provisioning, user moves/adds/changes, and call routing issues.
• Coordinate with telecommunications vendors when necessary.

Workstation Deployment & Physical Setup

• Configure and deploy new workstations, laptops, monitors, docking stations, and peripherals.
• Perform physical workstation installations, including desk arm mounts and ergonomic setup adjustments.
• Ensure professional cable management and clean workspace organization.
• Support office moves, workstation relocations, and departmental reconfigurations.

Executive Support

• Provide white-glove IT support to executive leadership and C-level staff.
• Maintain professionalism, discretion, and urgency when supporting sensitive business functions.
• Ensure executive technology systems are functioning optimally before meetings and presentations.

Required Qualifications

• 2+ years of Help Desk, Desktop Support, or IT Support experience.
• Experience administering and supporting Microsoft Active Directory.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Experience troubleshooting computers, laptops, printers, scanners, and related peripherals.
• Experience installing software, operating system updates, and security patches.
• Hands-on experience supporting conference room technology and audiovisual equipment.
• Experience with VoIP phone systems and telecommunications support.
• Ability to physically install and configure workstation equipment, monitor mounts, and cable management solutions.
• Excellent customer service, communication, and problem-solving skills.
• Experience supporting executive and C-level users in a professional environment.

Preferred Qualifications

• Microsoft certifications such as Microsoft 365 Certified, Modern Desktop Administrator, or related certifications.
• Experience with ticketing systems.
• Knowledge of Microsoft 365 administration and Exchange Online.
• Basic networking knowledge including TCP/IP, DNS, DHCP, and VPN technologies.