IT Support Specialist
Flare energy services
- Location
- Onsite (Houston, Texas)
- Employment
- Full-time
- Level
- Mid Level
About the role
Flare Energy Services is seeking an IT Support Specialist to provide technical support and resolve hardware and software issues for end-users. The role involves maintaining IT infrastructure, monitoring network performance, and documenting technical procedures to ensure optimal system performance.
Skills
Full job details
We are seeking a knowledgeable and customer-focused IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and maintaining IT infrastructure. Key responsibilities include:
- Responding to help desk tickets and resolving technical issues in a timely manner.
- Assisting users with software applications, operating systems, and hardware problems.
- Installing, configuring, and maintaining computer systems and peripherals.
- Conducting regular system maintenance and updates to ensure optimal performance.
- Collaborating with other IT team members to implement new technologies and improve existing systems.
- Documenting technical procedures and maintaining an up-to-date knowledge base.
- Providing training and support to users on new technologies and best practices.
- Monitoring network performance and security, identifying potential vulnerabilities.
- Participating in IT projects and initiatives as needed.
The successful candidate will possess strong problem-solving skills, excellent communication abilities, and a commitment to providing exceptional customer service. Familiarity with various operating systems, networking concepts, and IT support tools is essential.