IT SUPPORT SPECIALIST

Job DetailsLevel: ExperiencedJob Location: WINNER FORD - Dover, DE 19901Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $20.00 - $25.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Information TechnologyPOSITION SUMMARY The IT Specialist position uses IT knowledge and customer service skills to provide technical support and solve IT-related problems. This individual demonstrates desktop computer experience, good judgement, and initiative to support users and resolve their IT issues. The IT Specialist works well both as part of a team and independently, successfully completing complex tasks with only general guidance on assignments and solutions and meeting all deadlines What the Worker is Like The IT Specialist should be self-motivated to perform professional-quality work using standard IT techniques, concepts, and procedures. Should be comfortable working independently on complex technical assignments, projects, and IT solutions.   Key Job Functions and Tasks for IT Specialist Essential Duties and Responsibilities include the following. Other duties may be assigned. Oversee the operations of the dealership-wide computer system and related peripherals. Coordinate with third-party vendors in monitoring and maintaining dealership network environment, directories, phone and security systems. Install desktops, portable computers, peripherals, and software products for networked and stand-alone environments. Coordinate IT equipment installation and maintenance with appropriate department managers to avoid disruption in communications and ensure operational efficiency. Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures. Analyze and assess IT service requests and provide prompt technical solutions.  Conduct IT audits as assigned. Contact and effectively communicate with users by telephone, electronic communications, or in person. Qualifications