IT Support Specialist, Associate

IT Support Specialist, Associate

Georgia State University

Instructional Innovation and Technology

Academic Technology and Service Excellence

Why Work at Georgia State University (GSU)?

Are you ready to help transform lives through academic excellence, innovative technology, research, and strong community partnerships? Georgia State University is ranked among the Top 5 Most Innovative Public Institutions by U.S. News & World Report (2026). As a dynamic research institution, GSU offers a collaborative and intellectually stimulating environment for staff, faculty, and students alike.

Join us in driving digital transformation in higher education and making a meaningful impact on our community. GSU’s vibrant culture, career growth opportunities, comprehensive benefits, and core values—respect, integrity, collaboration, and accountability—make it an employer of choice within the University System of Georgia.

Position Overview

Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking a highly skilled and motivated IT Support Specialist, Associate. Under the supervision of the Assistant Manager, Learning Environments, the IT Support Specialist, Associate is responsible for delivering timely troubleshooting and technical assistance for classroom technology to ensure minimal instructional disruptions. This role also provides on-demand, in-person support to faculty and students for classroom technology, resources, and academic assistance. The ideal candidate will possess knowledge in ServiceNow or similar ticketing systems, Windows and/or Mac-based experience. Experience working with Crestron and Q-SYS are highly desired.

NOTE: This role requires on‑site work. Remote or hybrid work options are not available.

Key Responsibilities

The scope of responsibilities for this position will include but is not limited to the following essential duties:

Technical Support

·       Report status of technology issues through various tools such as ServiceNow, Zoom, Microsoft Teams and other communication tools.

·       Support resolution of Help Tickets for technology requests or incident reports.

Inventory Management

·       Procurement and maintenance of products, supplies and inventory lists including surplus.

Customer Engagement and Technology Demonstration

·       Provide equipment demonstrations of device and services including tours of Information Technology (IT)/Audio-Visual (AV) enabled spaces.

·       Maintain customer and Vendor relationships.

Team Coordination

·       Direct student and temporary employee support of IT/AV enabled spaces.

Operational Support and Additional Duties

·       Perform other related duties as assigned.

·       Some moderate to heavy lifting, as needed.

·       Flexible and evening hours, as needed.

·       Occasional travel to satellite campus, as needed.

Application Deadline: Applications must be submitted by June 29, 2026 (subject to change without notice).

What Makes GSU a Great Place to Work?

·       Generous benefits, including health, dental, vision, tuition assistance, and retirement plans.

·       A flexible work environment that supports work-life balance.

·       A knowledge-sharing organization that collaborates with various partners.

Why join our team in the Instructional Innovation and Technology (IIT) Division?

The IIT division is the hub for innovation, supporting learning, student success, research, and economic development. Here’s what makes IIT a great place to work:

·       Opportunities for professional development and career advancement

·       Access to cutting-edge technologies

·       A collaborative and creative team culture

·       A strong sense of purpose and impact in our work

Minimum Requirements:

Bachelor's degree and one year of related experience; or a combination of education and related experience.

Preferred Hiring Qualifications: 

Preference may be given to applicants who, in addition to meeting the Minimum Qualifications, possess the following:

·       Strong customer service skills

·       Proven communication and interpersonal skills.

·       Efficiency in Microsoft Office Suite

·       ServiceNow experience

·       Experience in IT/AV enabled spaces

·       Experience working in educational settings

·       Experience providing technical support

·       IT Infrastructure Library (ITIL) Foundation certification

·       Excellent work ethic