IT Support Specialist

• Responsible for the day-to-day desktop/laptop, cellular, telephone and local network support of assigned offices and jobsites. 

• Provide end-user support and problem resolution for desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications. 

• Utilize our trouble-ticketing system to document your work and facilitate communication with our clients. 

• Work with all levels of end users including high-level users, difficult users, non-technical users, demanding users. 

• Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures. 

• Responsible for providing project management for new jobsite setups, to include assessing jobsite IT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the jobsite. 

• The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position’s role within the business unit. 

• Team player with effective communication & customer service skills with the ability to stay on task when working independently 

• Organize and manage multiple tasks in a fast-paced environment 

• Working knowledge and practical experience of the following technologies: networking, Active Directory, Storage Area Network, virtual machines, and Disaster Recovery procedures and policies 

• Conversant in Microsoft operating systems and productivity tools 

• Experience with Cisco network equipment is a plus 

• Demonstrated success taking direction and working independently 

• Customer relations skills, superior written, oral, and interpersonal communication skills. Must be exceptionally detailed oriented 

• Perform in a dynamic and fast-paced team environment 

• Demonstrated ability to establish and maintain an effective follow-up system to ensure timely and accurate handling of information requests 

• Demonstrated ability to use discretion and sensitivity when handling confidential information. 

• Self-starter, proactive, and able to interface with end users and prioritize issues, and manage user expectations 

• Extensive experience in multi-org environment 

• Engineering and Construction Related Industry Knowledge desired 

• System Administration and support experience would be desired 

• Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred 

• Prioritize and manage multiple tasks, changing priorities as necessary 

• Work under pressure and adapt to changing requirements with a positive attitude 

• Oral and written communication skills as required for the position 

• Self-motivated, proactive and an effective team player 

• Interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others 

WHAT YOU BRING TO US:

• Associate degree in Information Technology, Computer/Information Science, or related discipline 

• Minimum 3 years’ practical IT experience required 

• Can be a combination of education, training, and relevant experience