IT Support Specialist

Raycap, Inc. is seeking an experienced IT Professional to provide end-user support for all U.S. facilities. Based in Charleston, SC, this role requires strong technical expertise, excellent customer service skills, and a commitment to delivering timely and effective support to internal customers.

Primary Job Responsibilities

• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Prioritize daily deliverables against help desk requests
• Document internal procedures
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Manage PC setup and development for new employees using standard hardware and software
• Perform timely workstation hardware/software upgrades and maintenance as required
• Acts as software support and technical assistance
• Responds to user requests for service and determines nature and extent of support needed
• Installs, configures, maintains, and troubleshoots a wide range of software used
• Investigates problems and finds solutions
• Actively participates in planning and implementing IT improvement projects

Job Qualifications

• Associates or Bachelor's Degree, or 2 years minimum work experience.
• Thorough knowledge of computer hardware and software
• Ability to communicate effectively and work well with a wide variety of team members.
• Experience training users on software and hardware functions
• Focused, motivated and driven individual who meets deadlines and follows through
• Extensive experience with Sharepoint and Microsoft Office 365

Why Choose Us? 

Raycap, Inc. has decades of experience creating products that protect and support the world’s most valuable assets from power and lightning surges. We focus on 5 Core Values of Customer Focus, Talent, Excellence, Innovation and Integrity, and those values show in everything we do. We also believe it is very important to invest in our employees, and we are proud to offer:

• A very competitive benefit package
• Paid Time Off
• 10 company paid holidays
• Tuition Reimbursement
• A generous 401(k) employer contribution

Raycap is an Equal Opportunity / Affirmative Action Employer. All qualified applicants receive consideration for employment without regard to age, disability, race, color, national origin, sex, marital status, sexual orientation, religion, gender identity, creed, veteran or military status, or other protected status. We participate in E-verify for all employment verifications.

Drug-free workplace.