Skip to content
Sysadmin Jobs

IT Support Specialist

MAINI LLC

Location
Onsite (North Chelmsford, MA)
Employment
Full-time
Level
Mid Level
Posted 5 days ago

About the role

Maini Consulting is seeking an IT Support Specialist to provide Tier 2/3 technical support for infrastructure, networks, and endpoint devices in an enterprise environment. The role involves systems administration, vendor coordination, and maintaining IT operations documentation.

Skills

Windows Server Active Directory Microsoft 365 Network infrastructure Endpoint management Troubleshooting PowerShell VoIP Firewalls DNS DHCP Intune SCCM Systems administration Hardware support

Benefits

  • Health insurance
  • Dental insurance
  • 401(k) matching
  • ESOP

Perks

  • ESOP

Full job details

Job Details & Overview

  • Job Title: IT Support Specialist

  • Employment Type: Full-Time

  • Minimum Experience: Experienced (3–5+ years)

  • Work Location: 100% On-Site in North Chelmsford, MA

Position Summary

We are seeking a reliable, hands-on IT Support Specialist to join our team in North Chelmsford, MA. In this 100% on-site role, you will provide critical Tier 2/3 technical support across our infrastructure, endpoint devices, and end-user community to ensure seamless business operations.

Key Responsibilities

  • Systems Administration: Administer and maintain Windows Server environments, Active Directory, Group Policy, Microsoft 365, and user provisioning/access controls.

  • Network & Infrastructure Support: Support enterprise network infrastructure including switches, VLANs, routing, wireless access points, firewalls, DHCP, and DNS.

  • Endpoint Lifecycle Management: Manage Windows and Apple endpoint lifecycle operations—including imaging, patching, OS upgrades, hardware replacement, and hardware/software troubleshooting.

  • Technical Support: Deliver Tier 2 and Tier 3 troubleshooting across servers, networks, printers, VoIP phones, and endpoints to minimize downtime and resolve incidents efficiently.

  • Vendor & Project Coordination: Collaborate with external engineers and serve as the primary on-site point of contact for third-party vendors and internal IT projects.

  • Automation & Documentation: Maintain standard operating procedures and streamline administrative tasks using scripting (PowerShell).

Required Qualifications & Skills

  • Experience: 3 to 5+ years of professional IT support, systems administration, or desktop engineering experience in an enterprise environment.

  • Technical Proficiency: Strong hands-on experience with Windows Server, Active Directory, Azure/Microsoft 365, networking fundamentals, and endpoint management tools (Intune/SCCM).

  • Communication & Problem Solving: Excellent troubleshooting abilities paired with strong written and verbal communication skills.

  • On-Site & Schedule Flexibility: Ability to work 100% on-site daily in North Chelmsford, MA, and accommodate the required shift rotations (regular 8:00 AM – 5:00 PM shift, rotating late shift from 10:00 AM – 7:00 PM for one week, and a periodic weekend pager on-call rotation roughly once every six weeks).

Benefits

  • Benefits: Comprehensive health, dental, 401(k) matching, and ESOP.