Do work that matters.

At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.

Our core values drive us in our important mission of keeping people safe & informed:

We’re humans not robots
Customers always come first
We work better together
Simplicity is our strength
Our reputation is priceless
Hard work pays of

The IT Support Specialist at AlertMedia will work with other IT staff to provide our employees with fast and friendly support with all their technology needs. This includes diagnosing, repairing, maintaining and upgrading Windows & Mac computers, servers, phones and critical software applications as necessary to ensure smooth operation.

Who you are:

You are a highly motivated, organized team player who is passionate about technology, customer service, and operational follow-through. You bring exceptional attention to detail, quickly get to the “why” behind every request or issue, and proactively keep work moving through clear action and timely communication. You are a self-starter who enjoys a challenge, thrives in a fast-paced environment, and takes pride in providing efficient, thoughtful support to fellow employees. You love figuring out how computers work, learning new things, following the latest OS updates, and have a healthy respect for patch management.

What you get to do every day:

Provide first level support of end users technology related issues in a prompt, courteous manner
Respond to incoming calls, tickets, and Slack messages regarding computer or equipment problems, and software issues
Guide users through problem solving processes using clear communication.
Train and educate users on basic software and hardware functionality
Prioritize and manage multiple tickets at a time through the ticketing system
Install and configure laptops and peripheral equipment according to standards and guidelines
Remotely assist with onboarding new users globally
Assist with password resets, multifactor resets and other account-related tasks
Provide support for printers, including installation, configuration, and resolving printing issues
Help maintain accurate inventory records of all technology equipment
Maintain hardware and software compliance by helping to ensure all hardware and software is kept up to date
Help maintain VOIP phone systems and softphone applications
Resolve connectivity issues with VPN and WiFi
Document technical procedures, solutions, and best practices for future reference
Escalate complex issues to higher-level IT staff or vendors as needed
Contribute to AlertMedia’s culture, values and vision for the future

What you bring to the role:

1 to 3 years of experience in a technology support role
Excellent troubleshooting skills
Experience with Windows 10/11 and Mac OS required
Experience with Microsoft Entra and Exchange preferred
Basic understanding of TCP/IP protocol and basic network troubleshooting skills
Experience with Jira, & Azure a plus
Working knowledge of Microsoft Office application suite
Tons of energy, humor, compassion, and enthusiasm
Patience, empathy, and kindness while working with frustrated users
The ability and desire to work in a fast-paced challenging environment
Outstanding communication skills and ability to effectively work cross-functionally
Proven ability to coordinate access requests across multiple departments, internal IT partners, and dependent teams while maintaining accuracy, urgency, and clear communication
This position is full time, in-office Monday through Friday but may require occasional after-hours or on-call support
Must be able to lift and move IT equipment as needed

Location: Austin, TX. This is an in-office position 5 days a week in our beautiful downtown Austin, Texas headquarters

Sponsorship: AlertMedia does not sponsor candidates. Must have legal authorization to work in the US without sponsorship now and in the future

Why you’ll love working at AlertMedia:

Competitive base salary + Company-wide bonus program
Generous and flexible time and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!
401K with a generous company match
Amazing rewards and incentives – we love celebrating each other!
Commitment to community service with opportunities to give back
A Best Places to Work company 10 years in a row and numerous other awards
Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
Ongoing career development opportunities with our Learning and Development team

About AlertMedia:

We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.  

Come join us in our mission to save lives and minimize loss through effective communication.  

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

IT Support Specialist

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