IT Support Specialist
Johnstone Supply, The Balsan Group
- Location
- Onsite (Albuquerque, NM)
- Compensation
- $48k - $53k/yr
- Employment
- Full-time
- Level
- Entry Level
About the role
Johnstone Supply, The Balsan Group is a leading HVACR distributor serving contractors across the Northeast and Mid-Atlantic. This role supports branch operations by providing technical assistance and managing IT infrastructure.
Skills
Full job details
IT Support Specialist
Join Johnstone Supply | Balsan Group and play a key role in supporting our branches and employees with the technology they rely on every day. We’re looking for a detail-oriented, solutions-driven IT professional who thrives in a fast-paced environment and enjoys helping others.
What We Offer:
- Salary: $48,000-53,000
- Growth and career development opportunities
- Supportive, team-oriented environment
- Exposure to a variety of systems and technologies
What You’ll Do:
Technical Support
- Provide timely, high-quality support for hardware, software, networking, and phone systems
- Troubleshoot issues, resolve problems, or escalate to the appropriate IT team members
- Support business applications, including Epicor Eclipse ERP
- Assist employees with day-to-day technical needs and questions
Equipment & Systems
- Set up, configure, and deploy workstations, laptops, and peripheral equipment
- Relocate and install equipment across branches as needed
- Partner with branch teams to resolve system or hardware issues
- Coordinate with third-party vendors for hardware and software support
Process & Improvement
- Track, document, and follow up on IT support tickets and projects
- Identify trends in recurring issues and help implement long-term solutions
- Assist in developing IT procedures, documentation, and user guides
- Support IT projects and system improvements as assigned
What We’re Looking For:
Required:
- High school diploma or GED
- Working knowledge of Windows OS and Microsoft Office
- Experience supporting hardware, software, and basic networking
- Strong problem-solving and organizational skills
- Excellent communication and customer service abilities
- Valid driver’s license with a clean driving record (occasional travel required)
Preferred:
- Experience with Epicor Eclipse ERP
- Familiarity with distribution, warehouse, or branch operations
What Makes You a Great Fit:
- Self-motivated and detail-oriented
- Able to manage multiple priorities in a fast-paced environment
- Strong team player with a positive attitude
- Comfortable working under pressure and resolving issues efficiently
- Professional and tactful in all interactions
Work Environment:
This role includes a mix of office and on-site support across multiple branch locations. Occasional travel is required. The position may involve standing, lifting equipment, and being on your feet throughout the day.