IT Support Specialist (62571)

Job DetailsJob Location: Headquarters - Overland Park, KS 66223-1258Position Type: Full TimeJob Category: BankingMazuma is a local, award-winning Credit Union that has been in business since 1948. Our purpose is to make Kansas City a better place to live, work and bank! Our philosophy is to treat our Members and Team Members like family. We value diversity, positivity, creativity, and teamwork; and we believe our culture exhibits just that. It looks something like this:   Our Team Members consistently show a Positive, Fun Attitude! You will always see us smiling, which is why we put it in our logo. We are always being respectful in interactions with our Members and other Team Members. Of course, our behavior and appearances are workplace appropriate, and Team Members should lead this value by example.   We are proactive collaborators and big fans of Teamwork! We embrace the opportunity to work with others and are punctual and dependable. We have strong people skills, take initiative, and aren’t afraid to make decisions-even some of the difficult ones.   Self-development and the development of others is part of our Learning & Growth! We take initiative in not only our own learning and growth but also the growth of the Team Members around us. We know our responsibilities and are not afraid to try new things.   We appreciate Creativity & Progressive Mindsets! If you can think outside the norm, introduce new ideas, and proactively solve problems, you’ll fit in just fine around here. We like to consider ourselves positive agents of change that embraces Team direction.   Besides that, here’s what else keeps Team Members here: Up to 27 days off a year, including: 10 paid Holidays Mental Health Day Anniversary Day PTO starting on the first day 40 hours of Paid Volunteer Time per year Traditional & Roth 401K with company match Medical, Dental, and Vision benefits effective 1st of the month following first day Wellness credit available for Medical premiums Company paid benefits including: Basic Life and AD&D Insurance Short-Term Disability Insurance Long-Term Disability Insurance Vision Insurance Maternity & Menopause Support Programs Employee Assistance Program On-Site Gym at our Headquarters location in Overland Park Discretionary Stakeholders bonus program Attractive interest rates on Team Member checking & Team Member money market accounts Consumer and mortgage loan discounts   Role: As an IT Support Specialist at Mazuma Credit Union, you’ll be the frontline hero for all internal technology needs. You’ll provide high-quality, timely technical support and customer service to Mazuma team members across the organization. This role is ideal for someone who enjoys problem-solving, working with technology, and delivering exceptional service in a dynamic and collaborative environment. Essential Functions & Responsibilities: Serve as the initial point of contact for IT support through phone, email, and web-based channels. Create, assign, and monitor service requests; manage work order systems efficiently. Install, configure, and troubleshoot hardware and software for employees and IT staff. Image, configure, and deploy endpoint devices (laptops, desktops, tablets) to team members across the organization. Onboard new employees by setting up accounts in Active Directory, email, and other essential business applications. Travel to branch locations to resolve technical issues, perform troubleshooting, and replace or install hardware as needed. Coordinate procurement, inventory, and vendor relations for IT equipment and services. Maintain accurate asset management records for hardware and software; track software licenses and usage. Utilize remote desktop tools to diagnose and resolve user issues. Contribute to the development of IT documentation, FAQs, and knowledge base articles. Ensure compliance with all applicable laws, regulations, and company policies, including the Bank Secrecy Act, Patriot Act, and OFAC regulations. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competencies: Job & Technical Expertise Results Orientation Member Service & Retention Personal Accountability Communication & Interpersonal Skills Teamwork & Collaboration Develops Self & Others Strategic Thinking & Vision Culture Expectations: Positive, Fun Attitude – Consistently demonstrates a positive attitude, always being respectful in interactions with Members and Team Members.  Behavior and appearance should be appropriate and should lead by example.   Teamwork – Proactive collaborator who embraces the opportunity to work with others.  Punctual and dependable.  Able to manage conflict well amongst Team Members and Members.  Demonstrates strong people skills, initiative, and decision-making ability.  Productivity meets or exceeds expectations for the position. Learning & Growth – Demonstrates initiative in not only self-development, but the development of others.  Possess superior knowledge of the responsibilities and tasks in the department and can apply and share learning.   Creativity & Progressive Mindset – Able to think outside the norm, introduce new ideas, and proactively solve problems.  Positive change agent that embraces team direction.   Knowledge and Skills: Required Experience:   0 – 2 years of similar or related experience, including time spent in preparatory positions Education:  Required Education: High School Diploma Preferred Education:  A two-year college degree or completion of a specialized course of study at a business or trade school. Other Skills: Strong multitasking and organizational skills. Analytical thinker with a methodical approach to problem-solving. Enthusiastic about learning new technologies and IT trends. Excellent communication and interpersonal skills. Proficiency in common business and financial systems, such as Microsoft Office, Outlook, Episys Quest Symitar, Synergy. Basic understanding of how the credit union works, and its internal processes and procedures. General awareness of desktop support best practices, troubleshooting procedures, and problem resolution techniques.   Physical Requirements: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 25 lbs. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including computer, tablet, telephone, copier, facsimile, printer, scanner, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Frequent travel between branch locations for onsite troubleshooting, hardware support, and deployments required. Valid driver’s license required. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.   Work Environment:  Must be able to routinely perform work indoors in a climate-controlled office environment with minimal noise. Valid driver’s license required.   Mazuma Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Qualifications