IT Support Specialist

Position Summary

Allegis Corporation is seeking a highly motivated and customer-focused Desktop & Peripheral Device Support Technician to provide hands-on end-user support across our corporate and warehouse environments. This role is responsible for deploying, maintaining, and troubleshooting desktop computing systems, mobile devices, network-connected peripherals, and user productivity tools.

The ideal IT Support Specialist candidate will possess strong troubleshooting skills, excellent customer service abilities, and experience supporting Windows-based environments. Experience with warehouse technology, barcode printing, ERP systems, and collaboration platforms is highly desirable.

IT Support Specialist Key Responsibilities

End User Support

• Provide Tier 1 and Tier 2 technical support for end users across multiple locations.
• Diagnose and resolve hardware, software, network, and peripheral device issues.
• Install, configure, and maintain desktop and laptop computers.
• Support Microsoft Windows operating systems and standard business applications.
• Assist users with account access, password resets, permissions, and file-sharing issues.
• Document support activities and resolutions within the company ticketing system.

Device Deployment & Lifecycle Management

• Image, deploy, configure, and refresh Windows laptops and desktop computers.
• Apply operating system updates, security patches, and software upgrades.
• Manage device inventory and equipment assignments.
• Prepare new systems for employee onboarding and redeploy equipment as needed.

Mobile Device Support

• Support Android and Apple iPhone mobile devices.
• Configure email, Teams, Microsoft 365 applications, and security settings on mobile devices.
• Troubleshoot connectivity, synchronization, and device performance issues.
• Support Honeywell RF scanning devices used within warehouse operations.

Peripheral Device Support

• Install, configure, and troubleshoot: 
  • Network printers
  • Zebra barcode printers
  • Multifunction copiers
  • Document scanners
  • Label printing systems
  • Wireless and USB peripherals
• Perform printer calibration and barcode print quality troubleshooting.

Collaboration & Productivity Platforms

• Support Microsoft Teams, SharePoint Online, OneDrive, and Microsoft 365 services.
• Assist users with file sharing, permissions, synchronization, and collaboration tools.
• Troubleshoot Teams calling, meetings, and communication issues.

Infrastructure Support

• Assist with user access management and security best practices.
• Support Active Directory and Microsoft 365 user administration tasks.
• Troubleshoot network connectivity issues involving desktops, printers, and mobile devices.
• Escalate server, networking, and security issues when necessary.

Documentation & Training

• Create and maintain technical documentation and knowledge base articles.
• Provide end-user training and guidance on standard company technologies.
• Assist with development of IT standards and deployment procedures.

Required Qualifications

Education & Experience

• Associate degree in Information Technology, Computer Science, or related field preferred.
• 3+ years of desktop support or help desk experience.
• Equivalent combination of education and practical experience may be considered.

Technical Skills

• Strong experience supporting Microsoft Windows operating systems.
• Experience imaging and deploying laptops and desktop computers.
• Experience applying operating system and application updates.
• Knowledge of Microsoft 365 administration and support.
• Experience troubleshooting: 
  • Multifunction devices
  • Mobile devices
  • Network connectivity
  • SharePoint and Teams
• Understanding of file sharing and access permissions.

Personal Skills

• Strong customer service and communication skills.
• Ability to explain technical concepts to non-technical users.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with strong problem-solving abilities.

Preferred Qualifications

Experience with any of the following is highly desirable:

• Dialpad
• Epicor Prophet 21 (P21)
• HubSpot CRM
• Warehouse technology environments
• Honeywell RF scanners
• Zebra barcode printers
• Active Directory
• Intune / Microsoft Endpoint Management
• Microsoft Entra ID (Azure AD)
• PowerShell scripting
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN)

Physical Requirements

• Ability to lift and move computer equipment and printers up to 50 pounds.
• Ability to crawl under desks, rack equipment, and perform hands-on hardware installations.
• Ability to travel occasionally to other Allegis locations as required.

What Success Looks Like

• Provides exceptional customer service to Allegis employees.
• Resolves desktop and peripheral issues quickly and professionally.
• Maintains reliable endpoint systems and mobile devices.
• Contributes to a secure, standardized Windows environment.
• Helps users effectively utilize Microsoft 365 collaboration tools.

Allegis offers a very competitive benefits package including medical, dental and vision insurance, PTO, and profit sharing.