IT Support Specialist

Company Description

Aspen One renews the mind, body, and spirit with a portfolio that redefines luxury, adventure, and leisure. With world-class and innovative brands and businesses, including Aspen Skiing Company, Aspen Hospitality, and Aspen Ventures, Aspen One propels the expansion of the Aspen ethos globally.  

Whether it's Aspen Skiing Company providing unforgettable experiences at the confluence of nature, culture, and recreation across its four legendary mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk; or Aspen Hospitality elevating guest experiences in unforgettable ways by developing, owning, and operating a growing set of luxury and upper-scale hotels, private clubs, and branded residential properties in prime locations under The Nell and Limelight brands; Aspen One is deeply committed to providing unparalleled service, creative programming, community engagement, and unique opportunities for exploration. The company’s commitment to innovation is central to its evolution, including Aspen Ventures' amplification of the Aspen brand globally through new business lines that embody its values and heritage such as Aspen Collection.  

For more than 75 years, the Aspen brand and community has pointed its compass toward new paths, people, and possibilities—and today, as Aspen One, the future is limitless. Inspired by place, united by purpose, defined by you, Aspen One is a leader in sustainability and advocacy, with a legacy of modeling leading-edge solutions and changing policy locally and globally. As a collection of brands driven by tightly held core values, Aspen One aims to inspire a better world. For more information, visit www.aspen.com. 

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the , aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Job Description

Position Summary  

The IT Support Specialist works in a support role for the I.T. department with an emphasis on customer service and problem resolution. The Support Specialist is required to answer help desk calls in a helpful, understanding and personable manner. The technician will trouble shoot problems over the phone and if not resolved either escalate to tier two support or go on site to fix problems as needed. This position reports to the Director of Support Services.  

The pay range for this position is $27.00 to $28.00 per hour. Actual pay will be dependent on budget and experience. 

Job Posting Deadline 

Applications for this position will be accepted until October 15, 2026. 

Essential Job Functions/Key Job Responsibilities 

• Answer Help Desk Calls 
• Troubleshoot a variety of hardware and software problems either over the phone or in person 
• Record all calls in ticket tracking system 
• Be familiar with installation and maintenance of all hardware used in rental, retail, ski school, ticketing and office applications 
• Replace faulty hardware 
• Create\manage user accounts 
• Deal with warranty issues 
• Use inTune for PC deployments 
• Replace leased assets under a deadline 
• Other duties as assigned 

Qualifications

Education & Experience Requirements  

• High School Diploma or equivalent required 
• Professional computer experience required 
• A valid driver’s license  

Knowledge, Skills & Abilities   

• Proficient knowledge of Microsoft Office applications 
• Knowledge of Windows 11 operating systems required 
• Strong troubleshooting skills and both hardware and software 
• Proficiency in troubleshooting, disassembling and repairing PC’s and peripherals required  
• Proficiency with Microsoft Office 
• Proficient knowledge of WiFi and networking basics 
• Experience with Help Desk Institute (HDI) Certifications, A+ Certifications 
• Proficient knowledge of Information Technology Infrastructure Library (ITIL) and/or Knowledge-Centered Service (KCS) 
• Ability to work with and build relationships with employees at all levels throughout the Company 
• Ability to engage with internal customers in a positive and helpful manner 
• Ability to work independently with minimal supervision 
• Attention to detail 

Additional Information

Work environment & physical demands: 

• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required  
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces    
• Must be able to lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)  

Job Benefits 
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  

• Health, Dental and Vision Insurance Programs 
• Flexible Spending Account Programs 
• Life Insurance Programs 
• Paid Time Off Programs 
• Paid Leave Programs 
• 401(k) Savings Plan 
• Employee Ski Pass and Dependent Ski Passes  
• Other company perks 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster