IT Support Specialist

Description

We are seeking a motivated, customer-focused IT Support Specialist to join our technology team. In this role, you will be the primary point of contact for ensuring our employees can seamlessly utilize hardware, software, and firm systems to accomplish their daily tasks.

You will provide comprehensive support for workstations, mobile devices, printers, telephony, A/V, cloud-based solutions, and enterprise software across our nationwide offices (Denver, New York, Washington DC, San Francisco, Los Angeles), remote staff, and traveling personnel.

Note: Upon successful completion of onboarding and training, this position will operate on an East Coast–centric schedule to best support our eastern offices.

Why Consider Us?

We are a fast-growing national law firm devoted exclusively to helping clients solve problems involving the nation’s most complex and high-profile projects in transit, rail, real estate, land use, infrastructure, project financing, airports, renewable energy, environmental, conservation, and tribal law. The Firm’s work is often highly visible to the public. The work we do is rewarding and we are tremendously proud of the superior services our team is able to provide to our clients. Our Firm strongly values our colleagues, as well as our clients. We believe that when you enjoy working with a great team, and know that your contributions make a difference, your professional life can and should be enjoyable and rewarding. We are proud to be recognized for both the quality of our work and a strong spirit of collaboration across all of the members of our team. 

In this role, you will:

• Provide fast, effective technical assistance for issues spanning hardware, software, telephony, printers, mobile devices, and A/V systems.
• Log service requests, update tickets, and communicate status updates clearly to end-users.
• Identify, monitor, and resolve issues, escalating complex problems to our managed service provider (ProCirrus) or IT management when necessary.
• Act as a vital liaison between firm management, users, and external technical partners (including ProCirrus and iManage resellers).
• Troubleshoot and audit work-from-home (WFH) setups as needed[MW1] [MW2] .
• Systems & Inventory Management
• Execute peripheral hardware and software installations, upgrades, and configurations.
• Maintain accurate equipment inventories across all firm locations.
• Ensure copiers, scanners, and printers operate smoothly, coordinating maintenance and repairs.
• Test, evaluate, and assist with decisions regarding new software and technology, providing periodic reports to management.

Requirements

 Minimum Required Professional Experience

• BS/BA in Computer Science or equivalent practical experience.
• 1–2+ Years: Computer hardware and software maintenance, installation, and troubleshooting.
• 2+ Years: Advanced proficiency with Microsoft Office 365 applications.
• 2+ Years: Advanced proficiency with Citrix environments (ProCirrus).
• 1+ Years: Client-server connectivity experience (Ethernet, TCP/IP, switches, routers, cabling).
• 1–2 Years: General office administrative skills.
• Preferred: 1+ years of law firm technology experience, including platforms like iManage or Coyote.
• Required Skills & Abilities
• Technical & Problem-Solving: Exceptional ability to diagnose issues, learn new applications rapidly, and translate technical concepts into clear instructions for end-users.
• Customer Service & Communication: Outstanding interpersonal, verbal, and written communication skills with a passion for helping people.
• Organizational Skills: Strong multi-tasking abilities with the capacity to meet deadlines, adjust to shifting priorities, and work both autonomously and collaboratively.
• Physical Requirements: Ability to lift up to 50 lbs., climb ladders, and navigate beneath workspaces when required.
• Flexibility:   Availability to travel, work evenings, and handle weekend support occasionally with short notice.

Position Details:

This is a full-time, 40-hour-per-week position with flexibility to work overtime as business needs require, located in Downtown Denver, Colorado, with the option to work remotely up to 3 days a week as business needs allow. The pay range is $60,000 - $70,000 per year; actual pay will be determined based on experience. We offer Medical, dental, vision, STD, LTD, group term life insurance, 401(k), paid time off, sick time, and parental leave.

The Firm is actively committed to fostering the principles of diversity, inclusion, and equal employment opportunity. We do not discriminate against applicants or employees on the basis of age, race, color, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, sexual identity, disability, marital status, military status, or any other status protected by federal, state, or local law.

If you need reasonable accommodation at any point in the application process, please do not hesitate to reach out by emailing HR@kaplankirsch.com