IT Support Specialist

Description

IT Support Specialist

Location: On-Site - Multiple Sites (2 - Glendale Heights, IL and 1 - Chicago, IL)

Job Type: Full-Time

Salary Range: $54,000.00 - $67,000.00 annually

Shift: Smart Scheduling based on needs of the business; On call flexibility.

Company Overview

U.S. Spice Mills is a premier leader in the spice industry, delivering exceptional quality ingredients that power the products of food manufacturers and ingredient companies across America. As a cornerstone of the food manufacturing sector, we take immense pride in our commitment to quality, precision, and the expertise that goes into every product we produce. Joining our team means becoming part of a legacy built on excellence — where your

contributions directly support the success of our valued business partners and the broader food industry. 

We are a company that invests in our people just as deeply as we invest in our products, offering a dynamic, supportive environment where your professional growth is celebrated. If you are a driven, people-oriented professional looking to grow with an industry leader, this is your opportunity to be part of something truly flavorful.

Role Overview

We are seeking a versatile, proactive, and detail-oriented IT Support Specialist to join our team. In this role, you will act as the technical right-hand to the IT Supervisor, helping to keep our daily operations running smoothly. 

You will be the first line of defense for end-user support, while also taking ownership of Google Workspace administration, basic network troubleshooting, and our ERP system support.

If you are a problem-solver who enjoys wearing multiple technical hats and wants to learn and grow alongside an experienced IT Supervisor, this is the perfect role for you!

Key Responsibilities

Google Workspace Administration

• User Lifecycle Management: Handle onboarding, offboarding, and provisioning of accounts, devices, and access rights.
• Access & Security: Manage groups, organizational units (OUs), aliases, and enforce security policies (like MFA) across the Google Workspace environment.
• Workspace Support: Troubleshoot issues related to Gmail, Drive, Calendar, Meet, and other Google applications.

Networking Support

• Connectivity Troubleshooting: Diagnose and resolve localized LAN, WAN, and Wi-Fi connectivity issues for on-site and remote employees.
• Infrastructure Assistance: Assist with the physical setup, patching, and basic configuration of routers, switches, and access points.
• Network Services: Troubleshoot basic TCP/IP, DNS, DHCP, and VPN client issues.

ERP System Troubleshooting

• Tier 1 Support: Act as the primary point of contact for user issues within our ERP system, resolving common errors, login issues, and workflow blocks.
• System Maintenance: Assist with data imports/exports, reporting generation, and maintaining data integrity.
• Escalation Management: Document complex bugs or system failures clearly and escalate them to the IT Supervisor or external vendor support as needed.

IT Lead Support & General IT Duties

• Project Assistance: Act as a reliable helper to the IT Supervisor on larger infrastructure upgrades, migrations, and security audits.
• Documentation: Create and maintain internal IT knowledge base articles, network diagrams, and standard operating procedures (SOPs).
• Hardware & Asset Management: Deploy, maintain, and track company hardware (laptops, peripherals, mobile devices) and assist with procurement.
• Ticketing: Monitor the IT support queue, prioritize requests, and ensure timely resolution and excellent customer service.

Requirements

Requirements/ Qualifications / Preferences

Requirements/Qualifications:

• Work Authorization: All applicants must be legally authorized to work in the United States without company sponsorship now or in the future. 
• Education: High School Diploma or equivalent.
• Certifications: CompTIA A+, Network +
• Experience: 2+ years of experience in an IT Helpdesk, Technical Support, or Junior Systems Administrator role. 1+ years of experience acceptable if formerly with an MSP.
• Networking Knowledge: Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• ERP Familiarity: Previous experience using, supporting, or troubleshooting an ERP system (e.g., NetSuite, SAP, Microsoft Dynamics, or industry-specific platforms).
• Problem-Solving Skills: Strong analytical mindset with the ability to troubleshoot systematically and independently.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical staff gently and clearly.
• Team Player: A willingness to jump in, help out wherever needed, and collaborate closely with the IT Supervisor.

Preferences:

• Certifications: Security+, Professional Google Workspace Administrator, ITIL Foundation, CCNA.
• Google Workspace Expertise: Proven hands-on experience managing Google Workspace Admin Console in a corporate environment.

In accordance with Illinois state regulations, the compensation range provided reflects our good faith hourly rate for this role. Final starting pay is determined by various factors, such as specific shift assignments, relevant transferable skills, and prior operational experience.