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IT Support Specialist

CommandLink

Location
Remote (Philippines)
Employment
Full-time
Level
Mid Level
Posted 1 day ago

About the role

CommandLink is a global infrastructure provider unifying connectivity, security, and voice into one intelligent platform. The IT Support Specialist role provides technical support and device management for a globally distributed team.

Skills

IT support Helpdesk support Troubleshooting Hardware configuration Software configuration Microsoft Intune Pulseway MacOS Windows Network troubleshooting Microsoft 365 Google Workspace Onboarding Offboarding Communication skills Problem-solving

Perks

  • Flexible time off
  • Fun events
  • Referral bonuses

Full job details

About the Role
We’re looking for an IT Support Specialist to join our globally distributed team. In this role, you’ll be the go-to person for supporting employees across all aspects of IT — from resolving helpdesk tickets to managing device setup and administration.

 

While this is an international position, you’ll be expected to align your working hours with U.S. time zones to support our team effectively.

 

Key Responsibilities

  • Provide day-to-day IT support across the company, including general IT troubleshooting and helpdesk support.
  • Set up and configure laptops for new hires, ensuring security, compliance, and readiness from day one.
  • Manage and support Microsoft Intune for device and application management.
  • Administer and monitor Pulseway for proactive system management and support.
  • Troubleshoot and resolve issues across both MacOS and Windows environments.
  • Resolve software, hardware, and network issues quickly and efficiently.
  • Document issues, resolutions, and best practices to improve support processes.
  • Collaborate with global colleagues to ensure consistent IT standards and practices.

What You’ll Need

  • 3+ years of experience in IT support or helpdesk roles.
  • Strong background in troubleshooting hardware, software, and networking issues.
  • Hands-on experience supporting both MacOS and Windows environments.
  • Experience with Microsoft Intune administration.
  • Experience with Pulseway or similar remote monitoring/management tools.
  • Excellent communication skills, with the ability to support users remotely across time zones.
  • Ability to work independently while aligning with U.S. business hours.
  • A proactive, customer-focused mindset with strong problem-solving skills.

Nice to Have

  • Experience supporting SaaS environments (e.g., Microsoft 365, Google Workspace).
  • Familiarity with onboarding/offboarding processes in distributed teams.
  • IT certifications (CompTIA, Microsoft, Apple, etc.).

Why you'll love life at Command|Link


Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?


  • Room to grow at a high-growth company
  • An environment that celebrates ideas and innovation
  • Your work will have a tangible impact
  • Flexible time off  
  • Fun events at cool locations
  • Employee referral bonuses to encourage the addition of great new people to the team