IT Support Specialist

As a leading provider of pediatric healthcare services in the region, we are committed to providing exceptional care to our patients and their families. We are looking for a highly motivated and skilled individual to provide technical support and assistance to our staff and clients.

Responsibilities:

- Provide technical support to staff and clients, troubleshoot and resolve hardware and software issues

- Install, configure, and maintain computer systems and software applications

- Set up and maintain user accounts and permissions

- Monitor and maintain network and server systems

- Conduct regular backups and ensure data security and integrity

- Assist with the implementation and maintenance of new technology and systems

- Create and maintain technical documentation and user guides

- Train staff on new systems and technology

- Keep up-to-date with emerging technology trends and make recommendations for improvement

- Collaborate with other IT team members to resolve complex issues

- Provide excellent customer service and support to all users

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field

- Minimum of 3 years experience in IT support or related role

- Strong knowledge of computer systems, networks, and software applications

- Experience with Windows and Mac operating systems

- Familiarity with healthcare technology and electronic medical records systems is a plus

- Excellent problem-solving and troubleshooting skills

- Ability to work independently and in a team environment

- Strong communication and interpersonal skills

- Proven ability to manage multiple tasks and priorities

- Ability to adapt to a fast-paced and dynamic work environment