IT Support Specialist

 RESORT OVERVIEW:

Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?:

• Free skiing + riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.

• Discounted rates at non-Alterra-owned Ikon Pass destinations.

• Discounted golf and health & recreation center membership for eligible employees and their dependents. 

• Vacation and sick time to rest, relax and recharge.

• Generous discounts on food & beverage, apparel, and outdoor gear.

• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more.

• 401(k) plan with generous company match.

• Paid parental leave of up to 6 weeks.

• Employee housing (subject to availability).

POSITION SUMMARY

The IT Support Specialist will be focused on learning and supporting Sugarbush’s wide ranging IT technologies. The ideal candidate will have experience and certifications related to IT, a strong passion for technology, an ability to understand and learn tech quickly, and a desire to grow in specialized areas of IT such as Systems Administration, Network Administration or Cyber Security. We are dedicated to helping team members achieve their goals and advance their careers through training and mentoring. This position is full-time year-round with a salary range of $55,000-$60,000 per year depending on experience.

RESPONSIBILITIES:

• Providing support for our customers through direct interaction, answering calls, and responding to tickets.

• Providing project support assistance through distributing, installing, and configuring IT related equipment.

• Working with and providing support for peripherals, computers, RFID gates, Wi-Fi systems, network switches, and software support via calls and our ticketing for the resorts user’s.

• Working with and providing operations support of conference room AV tech, resort audio systems, webcams, security & operational cameras, network PA system, digital signage and accompanying media devices, projectors, video wall, TV’s, TV streaming devices and cable boxes.

• Working with IT management systems related to security, network, and systems monitoring.

• Working with Azure, Intune, Exchange, SCCM, and Active Directory.

• Working on infrastructure and cabling projects

• Assisting in daily operations checks to ensure all systems are functioning properly.

• Activating and de-activating user accounts.

• Firmware and software updates on both AV and IT equipment.

• Assisting in inventory management and systems documentation.

QUALIFICATIONS:

A proven background supporting IT technologies in conjunction with a foundational understanding of network concepts, a minimum of 3 years experience, and preferably IT related certifications.

Desired IT experience:

• Experience supporting and troubleshooting IT related systems.

• A foundational understanding of networking and WIFI technologies.

• Understanding of the operation and configuration principles of computer hardware and peripherals.

• Experience using Microsoft office and collaboration applications such as Teams.

• Experience thinking through and solving technology issues.

• A strong awareness of cyber security challenges and best practices.

Required Attributes:

• Honesty and ability to identify, acknowledge and learn from mistakes.

• A strong ability to follow instruction and learn quickly.

• A strong desire and passion to expand your IT knowledge and skillsets.

• Excellent organization and coordination skills.

• Ability to communicate effectively with peers and guests.

• Strong logic and problem-solving skills.

• Ability to identify opportunities for improvement in processes, procedures, and technology

• A valid Driver’s License is required.  May also be required to obtain a license or specific training for off-road vehicles or snow machines.

• Ability to work weekends and holidays as required.

• This position will require lifting and/or carrying of computer equipment across varying terrain, weekend work, and some evening work.

• During the winter season, we travel up the mountain to provide support. The ability to Ski or Snowboard is highly preferred.

• This position may be required to participate in a rotating on-call schedule.

• We are a dog friendly company/office. Candidates should be comfortable with dogs.

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.

• Ability to work for extended periods of time sitting, standing, bending, reaching, and speaking on a constant basis.

Sugarbush Resort is an Equal Opportunity Employer

An offer of employment may be contingent upon the results of a background, MVR, or criminal records check