IT Support Specialist 1

Job Details: Job Location: Killington Resort - Killington, VT 05751, Position Type: Full-Time Year Round, Salary Range: $23.50 - $26.50 Hourly, Job Category: Human Resources/ IT, Compensation and Benefits:   Compensation: Hourly wage adjusted based on experience  Benefits: Full-time, year-round, benefited position including;  Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings  401(k) retirement plan (with company match up to 5%)  Paid parental leave  Paid time off, holiday and sick pay  Free season pass for employee/dependents  Privileges at several other resorts  Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)  Job Summary As a Technology Specialist I, you will work as part of a team providing a full range of technical support for technology systems throughout Killington/Pico Ski Resorts. This role supports both guest facing and internal systems, including video surveillance, web cams, lodge monitors, digital signage, cable/IP TV services, RFID, POS systems, desktops/laptops, and resort-wide music infrastructure. Responsibilities include installation, configuration, deployment, maintenance, analysis, troubleshooting, documentation, and user support across a diverse technology environment. Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Technology Support & Field Systems Research and analyze technical needs and resources across the resort, developing working knowledge of operational workflows Research and recommend hardware and software solutions Install, configure, and support POS systems and peripherals Provide technical support for RFID infrastructure, including gate configuration and hardware/software support Support speakers, amplifiers, and music streaming devices throughout the resort Configure and support desktops and laptops Install, configure, and maintain: IP cameras Digital signage boards Music subscription services Speakers Cable/IP TV services Cabling and device connectivity Perform ongoing maintenance of supported devices and systems Service Management & Documentation Respond to support requests via Freshservice, email, and telephone Document, track, and monitor tickets to ensure timely resolution Maintain system and process documentation Participate in on-call rotations and provide ‑ support as ‑ Provide training and share knowledge with IT team members Collaboration & Customer Service Work closely with supervisors, team members, other departments, vendors, and external partners Follow Killington Hospitality Guidelines and deliver superior service to guests and end-users Perform other duties as assigned Qualifications: Basic Qualifications Associate degree in computer science or equivalent combination of education and experience Ability to lift up to 50 lbs Ability to work outdoors Ability to climb ladders Availability for weekend and after-hours‑ Valid driver’s license and ability to provide own transportation for intra‑resort travel   Required Knowledge, Skills, and Abilities:  Education & Experience Bachelor's degree in computer science preferred Technical Skills Experience with Windows operating systems Working knowledge of PC, laptop, and tablet hardware and peripherals Knowledge of basic networking concepts Strong troubleshooting skills and ability to learn quickly Communication & Professionalism Strong verbal and written communication skills Professional appearance and demeanor Systems & Endpoint Management Experience managing WSUS and Windows Update processes Experience configuring Windows Update Rings in Intune Managing on-premises‑ Security & Platforms Deploying and managing SSL certificates for servers and third-party‑ Administration of: Microsoft Teams Exchange Online SharePoint Online It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants.  No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.  Work where you play - Apply now!