IT Support Services Technician

Description

The IT Support Services Technician plays a key role in building the technology foundation for the NWSL's 18th team. As the first point of contact for technology support, this position is responsible for standing up the systems, devices, and processes the club runs on, and for delivering day-to-day support to staff, coaches, and players ahead of and during the inaugural season. This role is ideal for someone who thrives in fast-paced environments, enjoys solving problems hands-on, and wants to shape how a pro sports organization uses technology rather than inherit it. This position sits on the Haslam Sports Group IT team, works alongside the teams supporting the Columbus Crew and Cleveland Browns, and reports directly to the Director of Technology Support Services.

Essential Duties & Responsibilities

• Help deploy end-user hardware, printers, conference room AV, and network for the new NWSL facility
• Coordinate with vendors and contractors during the facility buildout, documenting standards as they're set
• Serve as the first point of contact for technology support in person, by phone, and through tickets
• Provide first- and second-level support for Windows and Mac laptops, mobile devices, software, and peripherals
• Own employee onboarding and offboarding, including account creation, device provisioning, and access removal
• Manage users and groups in Active Directory, Entra ID, and Okta
• Enroll, configure, and secure devices in Intune, Iru, and Apple Business Manager
• Set up, maintain, and troubleshoot meeting rooms and collaboration technology
• Troubleshoot end-user connectivity, trace ports, build patch cables, and make basic VLAN changes
• Write PowerShell scripts to automate routine tasks and reporting
• Support setup, breakdown, and on-site technology for team events, including some nights and weekends
• Build and maintain the knowledge base, user guides, and runbooks
• Identify recurring issues and recommend better tools, processes, and procedures
• Work closely with HSG IT, Crew, and Browns teams to align standards and share resources
• Other duties as assigned

Required skills, experience & abilities

• Associate's or bachelor's degree in Information Technology or a related field, or equivalent work experience
• 1–3+ years of hands-on IT support or helpdesk experience (3+ preferred)
• Strong troubleshooting skills across Windows, macOS, iOS, and Android
• Working knowledge of Active Directory, Microsoft 365, and networking fundamentals (TCP/IP, DHCP, DNS, VLANs, Wi-Fi)
• Strong interpersonal and communication skills; comfortable supporting executives, coaches, players, and vendors
• Highly organized, able to manage multiple priorities and work independently
• Must be a reliable, dependable, and positive team player
• PowerShell scripting and experience with Intune, Iru, Entra ID, or Okta a plus
• Experience deploying technology for a new office or facility a plus
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Fundamentals a plus
• Able to work home matches and events