IT Support & Operations Analyst

Location: San Diego, CA (Onsite with Regular Travel to Tijuana, MX)

Superlanet is a clinician-led, woman-owned healthcare IT staffing firm supporting hospitals and health systems nationwide.

We are seeking a hands-on IT Operations Analyst to support our growing workforce across San Diego and Tijuana. This role is ideal for someone who enjoys solving technical problems, helping users, coordinating vendors, managing technology assets, and building scalable IT processes.

The ideal candidate is a "jack-of-all-trades" who can independently support day-to-day IT operations while helping lay the foundation for future growth. This person must be comfortable traveling between the U.S. and Mexico and working in a dynamic startup-like environment.

Key Responsibilities

• Provide day-to-day IT support for employees across San Diego and Tijuana.
  

• Configure, deploy, and maintain laptops, monitors, peripherals, and user accounts.
  

• Support employee onboarding and offboarding, including device setup and access management.
  

• Troubleshoot hardware, software, connectivity, and Microsoft 365 issues.
  

• Manage company technology assets, inventory, and software licenses.
  

• Coordinate with internet, networking, telecom, and hardware vendors.
  

• Assist with office technology setup, expansions, and infrastructure projects.
  

• Support backups, device updates, endpoint management, and basic security controls.
  

• Maintain IT documentation, procedures, and knowledge base materials.
  

• Identify opportunities to improve workflows, automate processes, and enhance user experience.
  

• Support simple system integrations and other technology-related projects.
  

• Travel between San Diego and Tijuana as needed to support employees and office operations.
  

• Base pay $60,000-$75,000
  

• Subsidized medical benefits.
  

• 2 weeks PTO + 8 paid holidays.