IT Support Officer

An opportunity is available for a customer-focused Level 1 IT Support Officer to join our Newstead IT Service Desk team. 

This is a Full-time, permanent position, working Monday to Friday on a roster operating between 7:00am and 7:00pm, with hybrid working arrangements available following the completion of training. 

Reporting to the IT Service Desk Team Leader, you'll be part of a busy and supportive Service Desk, providing first-level technical support to I-MED staff and healthcare professionals. You'll manage a range of support requests across phone, walk ups and the ticketing system, ensuring a responsive, professional, and customer-focused service. 

This role is well suited to someone who enjoys problem-solving, thrives in a fast-paced environment, demonstrates initiative, and is confident working autonomously with minimal supervision, while remaining committed to delivering a high standard of customer service. While previous technical and/or medical experience is advantageous, strong communication, a willingness to learn, and the ability to build positive relationships are the key attributes for success in this role. 

What you’ll be doing:  

• Responding to phone calls, walk ups and support tickets in a timely, professional, and customer-focused manner. 
• Providing exceptional customer service, demonstrating care and empathy   
• Developing and maintaining strong working relationships with healthcare professionals, staff and managers   

What we’re looking for:  

• Demonstrated commitment to delivering exceptional customer service. 
• Strong problem-solving skills, with the initiative to learn and adapt quickly. 
• Excellent computer literacy, with the ability to confidently navigate multiple systems simultaneously. 
• Outstanding verbal and written communication skills, with the ability to build positive relationships. 
• Ability to work effectively both independently and as part of a collaborative team 
• Previous experience in a high-volume IT Service Desk or customer support environment is desirable. 

About Us   

At I-MED, we're more than just a medical imaging provider - we're a community of passionate professionals committed to excellence for our patients. With over 200 clinics and a staggering 6 million patient procedures annually, we proudly stand as one of the largest providers of medical imaging in the world. Our success lies in our people with over 350 dedicated doctors and 4,000 staff members who actively share clinical knowledge and expertise. 

What we can offer you:  

• A collaborative and professional working environment    
• Competitive remuneration package with flexible work options   
• Opportunities for career advancement with I-MED’s continued growth and expansion   
• Commitment to your health and well-being including discounted private health insurance, salary packaging, Fitness Passport access, lifestyle and travel discounts, I-MED services for your family and employee wellbeing support. 

At I-MED, we offer a dynamic and supportive work environment where your skills and expertise will be valued. You will have the opportunity to make a meaningful impact in the services we offer to our patients across ANZ while advancing your career.    

Apply now for a confidential conversation.    

Equal Opportunity Employer: I-MED is an equal opportunity employer and is committed to diversity and inclusion in the workplace.   

With over 240 clinics nationally, I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, Nuclear Medicine, and a commitment to exceptional standards of patient care.  

Our vision is to be the most respected and trusted medical imaging specialists in the world. Our purpose is to help save lives and reduce uncertainty.