IT Support Manager
Herring Bank
- Location
- Onsite (Amarillo, TX)
- Employment
- Full-time
- Level
- Senior Level
Posted 6 days ago
About the Role
Herring Bank is seeking an experienced IT Support Manager to lead their IT support team and oversee daily operations and enterprise infrastructure. This role offers the opportunity to mentor a team, manage IT projects, and shape the future of the IT support organization within a relationship-driven local bank.
Skills
IT Leadership
LAN/WAN Networking
Server Administration
Windows Operating Systems
Microsoft Technologies
Project Management
IT Troubleshooting
Customer Service
Performance Management
Vendor Coordination
System Administration
Budgeting
Benefits
- Health Insurance
- Paid Time Off
- Vision Insurance
- 401(k)
- 401(k) Matching
- Dental Insurance
Full job details
Benefits:
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
IT Support Manager
Location: Amarillo, TX
Employment Type: Full-Time | Exempt
Employment Type: Full-Time | Exempt
About the Role
Herring Bank is seeking an experienced IT Support Manager to lead our IT support team while providing hands-on technical expertise across the organization. This role is ideal for a strong technical leader who enjoys mentoring others, managing projects, improving processes, and delivering exceptional customer support.
You'll work closely with the Chief Technology Officer (CTO) to oversee daily IT operations, support enterprise technology initiatives, and help shape the future of our IT support organization.
What You'll Do
- Lead and mentor the IT Support team, providing coaching, guidance, and performance management.
- Oversee daily IT support operations and ensure timely resolution of technical issues.
- Manage and support enterprise LAN/WAN infrastructure, servers, workstations, and related systems.
- Collaborate with business leaders to identify technology needs and implement effective solutions.
- Lead IT projects from planning through implementation.
- Develop and improve IT support processes, standards, and documentation.
- Assist with budgeting, vendor coordination, and technology planning.
- Ensure compliance with IT policies, procedures, and security standards.
- Support hardware, software, networking, and system administration activities.
- Promote a positive customer experience through responsive and professional technical support.
What We're Looking For
- High school diploma or equivalent required; bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- Minimum of 8 years of enterprise IT experience or equivalent combination of education and experience.
- Previous leadership, supervisory, or team lead experience preferred.
- Strong knowledge of:
- Windows operating systems
- LAN/WAN networking
- Server administration
- Hardware and software support
- Microsoft technologies
- IT troubleshooting and problem resolution
- Experience managing multiple projects and priorities.
- Excellent communication, organizational, and leadership skills.
- Strong customer service mindset with the ability to build relationships across the organization.
Why Join Herring Bank?
At Herring Bank, technology plays a key role in supporting our employees and customers. We're looking for someone who is passionate about leadership, enjoys solving complex technical challenges, and wants to help build and improve our IT support organization.
If you're ready to lead a talented team while making a meaningful impact across the Bank, we'd love to hear from you!
MEMBER FDIC – EQUAL OPPORTUNITY EMPLOYER
This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other and/or different tasks be performed as assigned.