IT Support (Help Desk) Partner
Captain D's
- Location
- Hybrid (NASHVILLE, TN)
- Employment
- Full-time
- Level
- Entry Level
About the Role
Captain D's is seeking an IT Support (Help Desk) Partner to provide technical assistance for their restaurants. This role involves troubleshooting IT issues, ensuring seamless technology integration, and supporting restaurant professionals.
Skills
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401K Plans
- Paid Time Off
- Holidays
Perks
- Meal benefits
- Yearly bonus
- PerkSpot savings
Full job details
Location: Nashville, TN
Schedule/Hybrid: Hybrid schedule (after training). 3 days in office a week.
Job Type: Entry Level
Employment Type: Full Time
Education Level: High School
As a IT Support (Help Desk) Partner, you'll provide technical support for our restaurants, troubleshoot IT issues to ensure everything works perfectly, and collaborate with restaurant professionals to make tech a seamless part of their day. You'll also test new hardware, teach users how to use technology, and grow your own skills in a supportive environment.
What's in it for you?
- Competitive salary
- Vacation and sick pay
- Hybrid work schedule/location
- Yearly bonus potential
- Meal benefits
- Medical, dental, vision, FSA, and 401K plans
- Paid Time off and Holidays (varies)
- Low-cost prescription medications
- PerkSpot savings and local deals
- Employee Assistance Programs
- Free legal assistance (Rocket Lawyer)
- Professional development and growth opportunities
You Primary Duties:
- Troubleshoot Point of Sales (POS) technologies (registers, kitchen displays, back office, tablets, multimedia training systems).
- Analyze and report recurring system issues in restaurants.
- Collaborate with POS support engineers to optimize software and hardware solutions.
- Test new hardware.
- Utilize tools ranging from Office applications to scripting and databases.
- Perform other duties as required and assigned.
- Regularly interact with restaurant professionals.
Ideal Candidates display:
- Strong oral and written communication and interpersonal skills, including technical documentation.
- Solid organizational and prioritizing skills.
- Able to work in a fast-paced environment and demonstrate a sense of urgency.
- Strong customer service skills.
- Ability to communicate effectively with technical and non-technical users.
- Basic knowledge of Windows Operating System.
Environment:
A successful candidate will be required to stand; walk and stoop, kneel, crouch or crawl. They must occasionally lift and/or move up to 25 pounds and is regularly exposed to ambient lighting and temperate climate conditions.
Work Location/Schedule:
- Schedule is a 5-day work week – 3 shifts daytime Mon-Fri, and 2 shifts Sat/Sun 2pm-11pm.
- Hybrid schedule available (3 days in Office).
Captain D's is an Equal Opportunity Employer (EOE) dedicated to creating a workplace that embraces diversity.