IT Support Engineer III
The Solutions Team Inc
- Location
- Onsite (Flowood, MS)
- Employment
- Full-time
- Level
- Senior Level
About the Role
The Solutions Team is a nationwide Managed Service Provider specializing in proactive, flat-fee IT services for healthcare and specialty dental organizations. The IT Support Engineer III role focuses on advanced troubleshooting, complex escalations, and leading infrastructure, cloud, and security projects for clients.
Skills
Benefits
- Paid Time Off
- Paid holidays
- Health insurance
Perks
- Cell phone stipend
Full job details
Description
Position Overview
The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client environments, with a strong emphasis on healthcare and dental IT systems.
Key Responsibilities & Daily Tasks
- Handle advanced escalations from lower-level engineers
- Diagnose and resolve complex server, networking, and infrastructure issues
- Support healthcare and dental software applications and imaging systems
- Lead and execute infrastructure, cloud, and security projects
- Act as a senior technical advisor to clients
- Maintain detailed technical documentation and system diagrams
Requirements
Required Skills & Qualifications
- 5 or more years of IT support experience
- Advanced expertise in Windows Server, Microsoft 365, and networking
- Strong project execution and communication skills
Preferred Qualifications
- Healthcare or dental IT experience
- Advanced PowerShell or scripting knowledge
- macOS and iOS support experience
Benefits & Perks
- Paid Time Off program in accordance with company policy
- Company-observed paid holidays
- Health insurance options available to eligible employees
- CrewHu employee recognition and rewards program
- $50 monthly cell phone stipend
- Company-provided equipment and tools
- Ongoing training and professional development opportunities