IT Support Engineer II
The Solutions Team Inc
- Location
- Onsite (Charleston, SC)
- Employment
- Full-time
- Level
- Mid Level
Posted 2 weeks ago
About the Role
The Solutions Team is a fast-growing Managed Service Provider specializing in proactive, flat-fee IT services for healthcare and specialty industries. The IT Support Engineer II role provides advanced technical support and systems administration across multiple client environments.
Skills
Windows Systems
Microsoft 365
Networking
Security Tools
Systems Administration
User Account Management
Server Maintenance
Patching
Security Hardening
Technical Documentation
PowerShell
Scripting
macOS Support
iOS Support
Benefits
- Paid Time Off
- Paid holidays
- Health insurance
Perks
- Cell phone stipend
- Company equipment
Full job details
Description
Position Overview
The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.
Key Responsibilities & Daily Tasks
- Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
- Administer user accounts, permissions, and access controls across client environments
- Monitor and maintain servers, workstations, and network devices
- Perform patching, updates, and security hardening tasks
- Serve as an escalation resource for lower-level engineers
- Maintain accurate and thorough documentation in service management systems
- Communicate technical information clearly to clients and internal teams
Requirements
Required Skills & Qualifications
- 2–4 years of IT support experience
- Strong understanding of networking fundamentals
- Hands-on experience with Microsoft 365 and Windows Server
- Strong troubleshooting and documentation skills
- Must live in Charleston, South Carolina
Preferred Qualifications
- Experience working in a Managed Service Provider environment
- PowerShell or scripting knowledge
- macOS and iOS support experience
Benefits & Perks
- Paid Time Off program in accordance with company policy
- Company-observed paid holidays
- Health insurance options available to eligible employees
- CrewHu employee recognition and rewards program
- $50 monthly cell phone stipend
- Company-provided equipment and tools
- Ongoing training and professional development opportunities