IT Support Engineer I

Description

Position Overview

The IT Support Engineer I is an entry-level technical role responsible for serving as the first point of contact for client end users. This position focuses on ticket triage, Level 1 troubleshooting, and timely resolution or escalation of issues while maintaining professional communication and accurate documentation.

Key Responsibilities & Daily Tasks

• Monitor and respond to incoming service tickets within SLA guidelines
• Provide remote support via phone, email, and remote access tools
• Perform Level 1 troubleshooting for Windows, macOS, and Microsoft 365
• Manage user accounts and basic Active Directory tasks
• Perform basic networking troubleshooting (DNS, DHCP, VPN, Wi-Fi)
• Document all work clearly and professionally
• Escalate issues to Level II Engineers when appropriate
• Assist with onboarding and offboarding tasks
• Participate in on-call rotation as assigned

Requirements

Required Skills & Qualifications

• 1–3 years of help desk or desktop support experience (MSP preferred)
• Strong working knowledge of Windows and Microsoft 365
• Foundational networking knowledge
• Strong communication and customer service skills

Preferred Qualifications

• CompTIA or Microsoft certifications
• Experience with ConnectWise, N-able, BeyondTrust, Huntress
• Basic PowerShell knowledge
• macOS/iOS support experience

Benefits & Perks

• Paid Time Off (PTO) and company-observed paid holidays
• Health insurance options for eligible employees
• CrewHu employee recognition and rewards program
• $50 monthly cell phone stipend
• Company-provided equipment and tools
• Ongoing training and professional development opportunities