IT Support Engineer

IT Support Engineer

If you're based somewhere in GMT+1 to GMT+7 and want a fully remote role where IT is treated as real infrastructure, not a ticket queue,
keep reading 🌍

About BlueThrone

BlueThrone acquires and scales profitable mobile apps.

We don't build from zero. We buy apps with strong potential and turn them into category leaders through better product decisions, smarter monetization, and disciplined user acquisition.

Today, our portfolio generates tens of millions of downloads and serves millions of monthly active users across multiple verticals. We're profitable, independent, and growing through disciplined bets - not hype.

We’re not a corporate org with layers and slow approvals. We operate like a lean, high-ownership team where strong execution matters more than fancy titles and we care about one thing: building things that move the needle.

The role

This is a new role on the IT team, created because the company has outgrown the way internal IT used to run. We're 70+ people using 100+ SaaS tools across engineering, product, marketing, and operations - and keeping that ecosystem clean, secure, and frictionless is the core of this job.

You'll be the IT contact people know will actually fix things. You'll own the full employee IT lifecycle, run 2nd-level support, and administer the core stack at the admin level. Less ticket-closing, more building the systems and processes that mean fewer tickets get opened in the first place.

This isn't a role where you wait for things to break. You'll be proactive - setting up monitoring, tightening access reviews, documenting what's undocumented, and quietly removing the small frictions that slow everyone down.

What you'll do

• Own the employee IT lifecycle. Joiner/mover/leaver flows, role changes, access reviews - make sure people get what they need on day one and lose access cleanly on their last.

• Administer the core stack. Google Workspace and Google Cloud Platform at the admin level - accounts, groups, OUs, permissions, integrations, security policies, audit. Plus the wider SaaS ecosystem (Jira, Notion, 1Password, and more).

• Run 2nd-level support. Troubleshoot hardware, software, connectivity, and access issues. Be the person people trust to get them unstuck.

• Manage DNS and domain registrars. Keep records clean, documented, and not held together by tribal knowledge.

• Build monitoring and alerting for internal IT systems so problems surface before users notice them.

• Document properly. CMDB and Knowledge Base - leave things in a state where the next person (or your future self) doesn't have to reverse-engineer them.

• Collaborate across teams. IT touches everyone; you'll work closely with People, Product, Engineering, and operations.

What you bring

• 3+ years as a System Administrator, IT Operations Specialist, IT Support Engineer, or similar.

• Strong hands-on Google Workspace administration - users, groups, OUs, security policies, audit. Not just "I've used the admin console," but real depth.

• Familiarity with GCP, Jira (including Jira Service Management), Notion, and 1Password or comparable tools.

• Comfort with monitoring and alerting tools for internal IT.

• An ownership mindset. You ask good questions, raise flags early, and communicate clearly - especially when things are uncertain.

• A sharp eye for detail paired with strong prioritization. You can tell the difference between what's urgent, what's important, and what's noise.

• Background in fast-growth tech or SaaS, ideally fully remote. You know what it looks like when an IT function scales - and when it doesn't.

Bonus points ⭐️

• Experience with Terraform or other infrastructure-as-code for IT/identity workflows.

• Exposure to identity providers, SSO/SCIM provisioning, and zero-trust setups.

Why you’ll love it here

• Extreme flexibility. Fully remote, results-oriented. We care about what you ship and how reliably the systems run, not your hours.

• You are naturally curious and enjoy wearing multiple hats.

• You thrive in a drama-free, calm, and systematic problem-solving environment.

• You love challenges and are always ready to roll up your sleeves.

• A small, senior team. No layers, no four-hour alignment meetings. Direct line to decisions and to the people whose work you're supporting.

• Work that compounds. What you build (automation, documentation, monitoring) sticks around and makes the next hire easier.

• As the company scales, the IT function scales with it. You're not stuck on a treadmill of repetitive tickets.

• Above all, you follow your passion and have fun while doing it.

Equal opportunities for everyone 💖

To truly represent our vibrant and diverse BlueThrone community, we prioritize diversity and inclusion. We are committed to fostering an environment where everyone can do their best work. We strongly encourage applicants of all backgrounds. We consider all candidates regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability. If you need reasonable adjustments at any point in the application or interview process, please let us know.