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Coralogix

IT Support Engineer

Coralogix

Location
Onsite (Boston, MA)
Compensation
$95k - $140k/yr
Employment
Full-time
Level
Mid Level
Posted Today

About the Role

Coralogix is a leading observability platform transforming data analysis with its unique in-stream architecture. This role supports global employees, manages SaaS platforms and macOS devices, and drives IT automation to enhance operational workflows.

Skills

MacOS Administration Jamf Pro Google Workspace Okta Okta Workflows REST APIs Python Bash Google Apps Script IT Automation SaaS Integration Troubleshooting Customer Service Endpoint Management Identity & Access Management MDM

Benefits

  • Healthcare
  • Dental
  • Mental Health
  • 401(k) Plan
  • Paid Sick Time
  • Paid Time Off

Full job details

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.


We are looking for a proactive and service-oriented IT Support Engineer to join our Global IT

team. The ideal candidate is passionate about delivering excellent employee support, improving

IT operations through automation, and managing modern SaaS and endpoint environments.


What You’ll Do:

  • Provide Tier 1 & Tier 2 support for employees worldwide.
  • Manage the full employee lifecycle (onboarding, offboarding, hardware, and access).
  • Administer and support Google Workspace, Okta, Slack, Atlassian, GitHub, Zoom, and other SaaS platforms.
  • Manage macOS devices using Jamf Pro.
  • Troubleshoot hardware, software, networking, and endpoint issues.
  • Build and maintain IT automations and improve operational workflows.
  • Create and maintain internal IT documentation and procedures.
  • Work closely with Security, HR, and Engineering teams.



Requirements

  • 2+ years of IT Support experience.
  • Strong macOS administration skills.
  • Advanced experience with Jamf Pro.
  • Experience with Google Workspace and Okta.
  • Experience with Okta Workflows.
  • Experience working with REST APIs and SaaS integrations.
  • Experience with scripting and automation (Python, Bash, or Google Apps Script).
  • Familiarity with AI tools such as Cursor, Claude Code, OpenAI APIs, or similar solutions for IT automation.
  • Strong troubleshooting, communication, and customer service skills.
  • Fluent English.

Nice to Have

  • Experience with Kandji, Intune, or Microsoft 365.
  • Jira Service Management experience.
  • Knowledge of Identity & Access Management (IAM), SSO, and MDM best practices.
  • Experience in high-growth SaaS or startup environments.


Compensation and Benefits

The salary range is $95,000 to $140,000. Final compensation will be based on experience, skills, education, and work location.

Our total rewards package includes healthcare, dental, mental health benefits, a 401(k) plan with company match, paid sick time, and paid time off.

Coralogix is an equal-opportunity employer. We encourage applicants from all backgrounds to apply.


Cultural Fit

We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.

Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.