IT Support Engineer

Overview

We are seeking a motivated and well-rounded IT Support Engineer to provide hands-on technical support at a local site. This is a newly created, standalone role, offering the opportunity to take ownership of IT support operations in a smaller, dynamic environment.

This position combines end-user support, project work, and application support, making it ideal for someone who enjoys both daily troubleshooting and contributing to broader IT initiatives.

Key Responsibilities

Technical Support

• Provide on-site support for:
  • Computer hardware
  • Windows 10 operating systems
  • Enterprise applications
  • Internally developed software
• Troubleshoot and resolve technical issues efficiently to minimize downtime
• Deliver high-quality support with a strong focus on customer experience

Project Support

• Assist with IT projects, including:
  • Equipment refreshes
  • New system and application rollouts
• Ensure smooth deployment and user adoption during implementations

Application & System Improvement

• Support and help maintain internally developed software solutions
• Partner with development teams to provide feedback and improve applications based on user experience
• Assist with basic enhancements and ongoing system maintenance

Collaboration

• Work closely with:
  • Internal IT teams
  • Software developers
  • Third-party vendors
• Act as the primary on-site IT resource while collaborating remotely with broader teams

Required Skills & Qualifications

• Strong experience in troubleshooting and technical support
• Hands-on experience with:
  • Windows 10 environments
  • Computer hardware support
• Ability to diagnose and resolve issues independently
• Excellent communication and customer service skills
• Comfortable working as a sole on-site IT support resource

Preferred Qualifications

• Experience supporting enterprise and internally developed applications
• Exposure to IT project work (deployments, upgrades, rollouts)
• Ability to collaborate with technical and non-technical stakeholders
• Experience working with external vendors

Work Environment

• Fully onsite role supporting a smaller, multi-building location
• Independent role with support from a broader IT team
• Opportunity to take ownership of local IT operations

Job Type & Location

This is a Contract to Hire position based out of Newport News, VA.

The pay range for this position is $40.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Newport News,VA.

This position is anticipated to close on May 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.