IT Support Assistant
Newhouse Project Consulting
- Location
- Hybrid (Los Angeles, CA)
- Compensation
- $22 - $25/hr
- Employment
- Contract
- Level
- Mid Level
Posted 6 days ago
About the role
Newhouse Project Consulting is seeking an IT Support Assistant to provide first-level technical assistance and manage support tickets. The role involves routine IT operational tasks, user account administration, and hardware troubleshooting under the supervision of experienced technology professionals.
Skills
Technical support
Troubleshooting
Ticket management
User account administration
Customer service
Hardware installation
Software configuration
SFTP
Documentation
Reporting
Problem-solving
Communication skills
Organizational skills
Triage
Printer maintenance
Perks
- Hybrid Work
Full job details
Hybrid: 2-3 days in office in Los Angeles
We are seeking an IT Support Assistant for a long-term contract opportunity. This position provides first-level technical assistance, user account support, ticket management, and routine IT operational support under the supervision of experienced technology professionals.
Responsibilities
- Provide telephone and email support, troubleshoot basic hardware and software issues, and escalate higher-priority problems according to established procedures.
- Log, route, update, document, and close support tickets.
- Assist with user account administration.
- Request secure file transfer (SFTP) accounts and transfer and verify files while protecting confidential information.
- Assist with installing, configuring, maintaining, and troubleshooting computers, printers, cabling, and related equipment.
- Perform routine systems testing and production tasks.
- Review and validate user manuals, procedures, and instructional materials.
- Support office printers and high-speed commercial printing equipment as needed.
- Complete recurring assignments within established deadlines and maintain accurate documentation and reporting.
- Coordinate with developers, managers, and other IT teams.
- Lift and move office supplies and equipment weighing up to 20 pounds.
Required Experience
- Two years of highly specialized clerical experience in an information systems environment, including desktop software use or installation and/or operation of high-speed commercial printers.
- At least one year of experience within the past five years in two or more of the following areas:
- User account administration.
- IT service desk or application support.
- Secure file transfer (SFTP).
Required Skills
- Strong customer service and telephone and email support skills.
- First-level technical troubleshooting and support triage.
- Accurate ticket management, documentation, and reporting.
- Sound judgment when handling private data and escalating issues.
- Strong organizational, problem-solving, and verbal and written communication skills.
- Ability to manage recurring, deadline-driven work and collaborate with multiple IT teams.
Education
High school diploma or equivalent.