IT Support Assistant

Student Intermediate Level

Requisition IDreq36781 Working TitleIT Support Assistant Pay$16.50 Hourly CampusHealth Sciences Center (HSC) - Albuquerque, NM DepartmentCollege of Nursing (AFD) Employment TypeStudent Employment Student TypeStudent Employment StatusNon-Exempt Background Check RequiredNo For Best Consideration Date Position Summary

The College of Nursing Information Technology Group (CON IT) is searching for a customer service oriented individual to provide day-to-day technical support (Windows and Mac OS) to faculty, staff, and students. CON IT provides end-user support for hardware, mobile devices, and software related issues to the end user.

Under general supervision, the qualified candidate will be the first line of support for investigating and resolving hardware, software, and network issues reported by users. This involves working closely with the CON IT team to diagnose problems, provide solutions, and ensuring timely resolution. Successful candidates will possess excellent computer and problem-solving skills with a strong customer service background. This position requires lifting and bending frequently. The selected candidate will work approximately 28 hours per week. This position does not require a Federal or State Work-Study award.  Minimum Qualifications

Equivalencies not found for this position

Preferred Qualifications

Minimum Qualifications:

• Candidate must be a current UNM Student
• Current and prospective nursing students are not eligible for this position

Preferred Qualifications

Experience in or with:

• Customer Service 
• Windows OS and Mac OS
• Video Conference Software
• Microsoft Office Suite

Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

To receive full consideration please include:

• Application

• Cover Letter, addressing preferred qualifications

• Resume

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.