IT Support and Network Engineer

About Company:

Founded in 1993, Intercoastal Medical Group is an association of more than 100 highly credentialed physicians encompassing many medical specialties serving Sarasota County and Manatee County, Florida with nine locations. Intercoastal is the premier provider of choice in the Sarasota / Bradenton area.

Intercoastal Medical Group also prides itself on offering this area’s most current technology and resources. Extensive laboratory and diagnostic equipment and a day surgery center allow for fast and accurate diagnostic tests and procedures at conveniently located Intercoastal facilities.

We are always looking for qualified and compassionate professionals to join our team of dedicated providers and staff. If you enjoy working in a fast-paced environment where you can truly make a difference in the lives of patients, then Intercoastal Medical Group is the place for you.

About the Role:

We are seeking an experienced IT Support & Network Engineer to join our technology team supporting a large, multi-site medical group. This position combines hands-on technical support, network engineering, infrastructure operations, and telecommunications.

The ideal candidate is a strong technical problem solver who can support day-to-day IT operations while also contributing to the reliability, performance, and security of our enterprise network and communications infrastructure.

Full-Time, Monday through Friday

Location: Sarasota, FL

Minimum Qualifications:

• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 7+ years of professional IT experience, with experience supporting both end users and IT infrastructure.
• Strong troubleshooting and problem-solving skills.
• Working knowledge of enterprise networking, including TCP/IP, DNS, DHCP, VLANs, routing, and wireless technologies.
• Strong knowledge of VoIP cloud/hybrid phone system/contact center solutions
• Experience supporting Windows-based environments and common enterprise applications.
• Ability to diagnose and resolve technical issues independently and escalate appropriately when needed.
• Strong communication, documentation, organization, and customer-service skills.
• Ability to work effectively in a fast-paced, multi-site environment.
• Ability to manage multiple priorities while maintaining a high level of attention to detail.

Preferred Qualifications:

• Hands-on experience with Cisco Unified Communications Manager (CUCM) and enterprise voice/telephony environments.
• Experience with Webex Contact Center, Webex Calling, or other enterprise collaboration/contact-center platforms.
• Experience administering and troubleshooting Palo Alto Networks firewalls, including security policies, NAT, VPNs, and related security services.
• Hands-on experience with HPE Aruba switching, including VLANs, routing, and switch configuration.
• Experience with HPE Aruba wireless, including wireless controllers, access points, SSIDs, authentication, and troubleshooting.
• Experience supporting multi-site enterprise networks and interconnected facilities.
• Experience with network monitoring, management, and troubleshooting tools.
• Experience in a healthcare or other highly regulated environment.
• Familiarity with HIPAA, network security, and other healthcare IT requirements.
• Relevant certifications such as Cisco CCNA/CCNP, Palo Alto PCNSA/PCNSE, HPe/Aruba certifications, or Microsoft certifications.

Responsibilities:

• Provide advanced technical support for users, workstations, peripherals, applications, and network connectivity.
• Install, configure, maintain, and troubleshoot network and telecommunications infrastructure.
• Troubleshoot LAN/WAN, wireless, voice, and connectivity issues across multiple locations.
• Support network security, firewall, VPN, and access-control technologies.
• Assist with infrastructure upgrades, technology deployments, and IT projects.
• Monitor network and system performance and proactively identify potential issues.
• Work with vendors and internal IT teams to resolve complex technical problems.
• Maintain accurate technical documentation, network diagrams, configurations, and procedures.
• Provide responsive, professional support to clinical and administrative staff.
• Participate in an on-call or after-hours support rotation as needed.

What We’re Looking For

We are looking for a hands-on IT professional with strong networking fundamentals who enjoys working across both user support and infrastructure. The successful candidate will be comfortable troubleshooting a wide range of technical issues while having the opportunity to work with enterprise-grade networking, security, wireless, voice, and collaboration technologies. 

Intercoastal is a drug free workplace and EEOC compliant.