IT Support Analyst

Support a Smart, Connected Community

The City of Carmel is seeking a Technology Support Specialist to join its high-performing Information Technology team. In this role, you will support and maintain the technology systems that keep City services running securely and efficiently, including those used for public safety, City Council operations, and daily municipal functions. This position is ideal for a hands-on problem solver who enjoys supporting users, working with a variety of technologies, and making a direct impact in the community. Experience with audio/video systems, conferencing platforms, and courtroom or municipal technology is strongly preferred.

What You’ll Do

• Serve as the first line of support by responding to help desk tickets and resolving technical issues efficiently
• Support City employees with hardware, software, and network access needs
• Manage user accounts, permissions, and Active Directory environments
• Install, configure, and maintain computers, operating systems, and peripherals
• Troubleshoot issues and coordinate with vendors for advanced support or repairs
• Assist with automation, scripting, and system improvements
• Train and support users across City departments on essential applications
• Contribute to IT projects that support City services and operations
• Maintain clear, user-friendly documentation
• Assist in evaluating and purchasing new technology solutions
• Administer key platforms such as Laserfiche, SharePoint, Adobe, Power BI, Apple Business Manager, and Microsoft licensing tools
• Provide technical support for City Council meetings and participate in an on-call rotation

What You Bring

• Strong knowledge of Microsoft technologies and networking fundamentals (TCP/IP)
• Hands-on experience in IT support, system administration, or a similar role
• Understanding of cybersecurity best practices (backups, antivirus, firewalls, etc.)
• Ability to manage multiple priorities in a fast-paced environment
• Strong troubleshooting and critical thinking skills
• Excellent communication skills with a customer-first mindset
• Ability to work independently while contributing to a team

Qualifications

• Bachelor’s degree in Computer Science, MIS, Electronic Engineering, or related field + 1–3 years of experience
  OR
• Associate’s degree in a related field + 3–5 years of experience
  OR
• Equivalent combination of education and experience

Preferred Experience

• Audio/video systems, conferencing platforms, or room automation
• Courtroom or municipal/government technology support

Additional Requirements

• Valid driver’s license
• Ability to lift up to 50 lbs and perform equipment setup
• Willingness to participate in on-call rotation and occasional evening/weekend support

Why Join the City of Carmel?

• Be part of a nationally recognized, forward-thinking community
• Work on technology that directly supports residents and City services
• Collaborative team environment with opportunities to grow your skills
• Stable, mission-driven public sector career