About the Role

A world leader in semiconductors is seeking an IT Support Analyst to provide hands-on technical support for corporate end users. The role involves troubleshooting hardware and software issues, managing Windows and macOS environments, and supporting applications like Microsoft 365 and Active Directory.

Skills

Desktop Support Windows 10 Windows 11 MacOS Active Directory Microsoft 365 SCCM Intune Jamf ServiceNow Zoom Teams Troubleshooting Customer Service VPN Hardware Support

Benefits

Medical

Dental

Vision

Paid Sick Leave

401k

Full job details

Our client, a world leader in semiconductors, is looking for an “IT Support Analyst” based out of Austin, TX.

Job Duration: 6 Months Contract

Company Benefits: Medical, Dental, Vision, Paid Sick Leave, 401K

Summary:

This position provides hands-on technical support for corporate end users, laptops, desktops, and applications.

Responsibilities:

Provide Level 2 desktop/end-user support and troubleshoot hardware/software issues.
Support Windows 10/11 and macOS environments.
Image, provision, deploy, and troubleshoot laptops and workstations.
Support Active Directory, Microsoft 365, VPN, and user accounts.
Work with endpoint management tools such as SCCM, Intune, and Jamf.
Manage tickets using ServiceNow or another IT ticketing platform.
Provide basic Zoom/Teams and conference-room issue triage.
Escalate complex issues and document resolutions.

Qualifications:

2+ years of recent hands-on IT/Desktop Support experience.
Strong Windows 10/11 troubleshooting experience.
Experience supporting Mac/macOS.
Working knowledge of Active Directory and Microsoft 365.
Experience with IT ticketing systems.
Strong customer service and troubleshooting skills.
Experience with SCCM, Intune, Jamf, ServiceNow, Zoom, Teams, CompTIA A+, ITIL, or basic PowerShell/Bash would be a plus.

If interested, please share your updated resume at hr@dawarconsulting.com/lakshmi@dawarconsulting.com.