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Infoverity

IT Support Analyst

Infoverity

Location
Hybrid (Dublin, Ohio)
Employment
Full-time
Level
Entry Level
Posted 1 day ago

About the Role

Infoverity is a leading systems integrator seeking an IT Support Analyst to serve as the first point of contact for internal technology needs. This role offers a path into systems administration and security operations within a modern cloud-first environment.

Skills

IT Support Helpdesk Windows Troubleshooting MacOS Troubleshooting Linux Troubleshooting Google Workspace Microsoft 365 Jira Endpoint Management Identity Management SaaS Administration Customer Service Hardware Inventory Account Access Management Technical Documentation Patching

Full job details

Infoverity is hiring an IT Support Analyst to be the first point of contact for our team’s technology needs — laptops, accounts, applications, and everything in between.

This is a hands-on helpdesk role built for someone early in their career, with a real path into systems administration, identity management, and security operations. You will work alongside our Information Systems team and get exposure to a modern cloud-first environment: Google Workspace, Microsoft 365, Jira, and Endpoint Management.

** THIS PERSON MUST BE LOCATED IN CENTRAL OHIO AND WILLING TO COME INTO INFOVERITY'S DUBLIN OFFICE 2-3 DAYS PER WEEK **

What you’ll do

•     Serve as the first point of contact for internal IT requests — ticket, chat, and walk-up

•     Troubleshoot laptops, mobile devices, peripherals, and connectivity issues on Windows, Linux and MacOS

•     Handle account access, password resets, and everyday questions across our collaboration and business tools

•     Image, configure, and ship laptops; maintain hardware inventory and coordinate warranty repairs

•     Partner with HR and hiring managers on new hire setup, role changes, and offboarding

•     Run routine patching and software updates, and help verify device compliance

•     Write and maintain knowledge base articles and how-to guides that cut down repeat tickets

•     Escalate what is beyond your scope, and spot patterns worth fixing at the root



Requirements

What we’re looking for

•     Located in central Ohio and and willingness to come into Dublin office 2-3 days per week

  •     1–2 years in IT support, helpdesk, or desktop support — internships, campus IT jobs, and co-ops count

•     A degree in IT, MIS, Computer Science, or a related field

•     Comfort troubleshooting Windows and macOS laptops and common business tools

•     Strong customer-service instincts: patience and clear explanations

•     Organization — you can juggle several open requests and know what is still outstanding

•     Curiosity about how systems work, and interest in learning identity, SaaS administration, and security

•     Ability to lift and move computer equipment, and occasional flexibility for after-hours maintenance or urgent issues

Nice to have - not expected

•     CompTIA A+, Network +, Security+, or ITIL Foundation

•     Experience with a ticketing system such as Jira Service Management

•     Exposure to Entra ID, MFA, or SSO

•     Endpoint or mobile device management tooling

•     Basic scripting in PowerShell, Bash of Python

•     Foundational networking - DNS, DHCP, VPN, Wi-Fi

  •     Interest in cybersecurity or Azure



Benefits

To read more about working at Infoverity, please visit: Employee Benefits - USA - Infoverity