IT Support Analyst

Description

At CIT Trucks, LLC, we fuel the engine of the American economy. With the trucking industry moving a staggering 76% of the nation’s goods, we are looking for competitive, high-velocity individuals ready to dominate with a premier Midwest leader. This isn’t just a job; it’s a high-impact career path backed by the massive purchasing power of a $38 million inventory and a proven track record of selling over 4,000 trucks annually.

Our team operates at a scale few can match, supported by over 360 professional service bays and a network of state-of-the-art body shops delivering elite-level craftsmanship. We are a dominant force across Illinois, Missouri, and Indiana, with 16 locations and a powerhouse workforce of 900+ employees. With revenues already exceeding $920 million and a clear trajectory to surpass $1 billion in the coming years, we are looking for the next generation of leaders to help us get there.

Why CIT Trucks? Your Path to the Top:

• Join a Winning Legacy: Be a vital part of a rapidly growing company with a rock-solid track record of success.
• Master Your Craft: Receive elite, comprehensive training and development designed to make you an industry expert.
• Limitless Growth: We don't just hire; we promote. Advance your career through aggressive internal opportunities.

If you have the drive to match our volume and the motivation to support a critical national industry, CIT Trucks is where you belong.

Responsibilities of the IT Support Analyst entail:

• Respond to requests for technical assistance via the phone and remote electronic control of user systems
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate actions
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to appropriate resources
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates

CIT Trucks, LLC. provides a comprehensive wage and benefits package that includes:

• Paid holidays and PTO
• Choice between 3 wide-ranging medical plans with prescription coverage
• Option to participate in HSA or FSA savings accounts
• Access to dental and vision insurance
• Short- and long-term disability coverage
• Company paid life insurance, as well as additional voluntary life insurance for self and family
• 401(k) retirement planning that has a dollar-for-dollar employer match up to 4%

Requirements

The requirements to be an IT Support Analyst:

• Bachelor’s Degree in an Information Technology related field
• 0-2 years of experience in a client/server environment
• Working knowledge of local and wide area networks, Internet, e-mail systems and Windows operating systems
• Working knowledge of circuit boards, processors, electronic equipment and computer hardware and software
• Working knowledge and understanding of relevant help desk tracking applications
• Exceptional and professional communication skills, both written and oral
• Comprehension of written data in related work documents
• Ability to approach problems using logic and reason