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NTT Training

IT Support

NTT Training

Location
Onsite (Atlanta, GA)
Employment
Full-time
Level
Mid Level
Posted 1 day ago

About the Role

NTT Training is seeking an IT Support professional to join their team at ECPI University's Atlanta campus. This role provides essential technical assistance to students, faculty, and staff, ensuring smooth operation of IT services.

Skills

Customer Service Oral Communication Written Communication Detail Oriented Hardware Troubleshooting Desktop Operating Systems Installation Helpdesk Management Network Cable Management Inventory Maintenance

Benefits

  • Comprehensive Benefits Program

Full job details

Overview

This position will work at ECPI University’s newest campus in Atlanta, GA

Transform your Career at ECPI University

Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum. 

Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives through education.

The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.

Responsibilities

  • Install desktop operating systems.
  • Configure and troubleshoot hardware. 
  • Monitor and respond to helpdesk requests.
  • Gather support issues information and analyze the symptoms and figure out the underlying problem.
  • Escalate helpdesk requests to tier 2 and tier 3 personnel.
  • Assist students, faculty, and staff with access to IT services provided.
  • Create student accounts before each term start. 
  • Manage the network cable plant. 
  • Configure and manage classroom images.
  • Maintain software and hardware inventories.
  • All other duties and responsibilities as assigned.

Qualifications

Education/Experience

  • AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)
  • 0-5 years previous experience as a consumer support technician

 Skills/Abilities

  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Detail oriented
  • Ability to lift 5-25 pounds safely

Benefits of Employment

ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click HERE.

Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.