IT Specialist – Service Desk Support and Systems Administrator

Overview

Lynker is seeking a sharp IT Specialist - Service Desk and Systems Administrator, for a long term contract supporting the National Centers for Environmental Prediction (NCEP) at the Space Weather Prediction Center (SWPC). Space Weather refers to variations in the space environment between the sun and Earth that can affect technologies in space and on Earth. Space weather is primarily driven by solar storm phenomena that include coronal mass ejections, solar flares, solar particle events and solar wind. These phenomena that are directed toward Earth are potential drivers of space weather events that can disrupt communications, satellite and airline operations, navigation and surveying systems, as well as electric power grids across large geographic regions on Earth. Space weather is a global issue and an understanding of solar storm phenomena is an important component to SWPC’s success at developing accurate space weather forecasts (event onset, location, duration, and magnitude). 

The incumbent provides advanced technical support for users at SWPC. This role serves as the primary resolution point for complex IT issues beyond user-reported incident support, ensuring secure, reliable, and effective troubleshooting and resolution of hardware, software, and network problems. The technician also performs Windows Systems Administration tasks, supports operational continuity for the 24/7 forecast mission, and ensures compliance with IT security policies and configuration management standards. The position ensures secure, reliable, and responsive IT support across SWPC’s desktop computing environment, while also assisting with broad IT infrastructure initiatives.

The incumbent manages tasks from an established Help Desk trouble-ticketing system, administering email and endpoint encryption platforms, and supporting inventory and compliance requirements. This position requires strong technical troubleshooting capabilities, excellent communication skills, and a customer-focused approach to problem resolution.  The Ideal IT Specialist - Service Desk Support and Systems Administrator will be located in the Boulder, CO, however the role could operate remotely for the right candidate.   This position is contingent on funding approval.

Responsibilities

The work will primarily include the following responsibilities:

• Identify, troubleshoot, and resolve user-reported technical problems involving workstations, laptops, mobile devices, and peripherals.
• Respond to and resolve advanced Service Desk tickets within defined Service Level Agreements (SLAs) and to the highest thresholds of customer satisfaction.
• Perform advanced user account management in Active Directory and Google Workspace, including permissions, groups, and multi-factor authentication (MFA).
• Perform client-system and server patching, upgrades, imaging, and configuration management for Windows environments.
• Coordinate and execute desktop, laptop, and mobile device provisioning, including end-point security and configuration management agent installation (NBFS, MAAS360, Manage Engine.)
• Support the Space Weather Forecast Office (SWFO) by maintaining National Critical Systems (NCS) and Business Enterprise System (BES) desktops, laptops, and telephony platforms to ensure 24/7 operational availability.
• Perform asset management activities including: inventory control, labeling, tracking, receiving, sanitization, decommissioning, and reporting of service-tagged equipment.
• Provide user training, education, and advanced guidance on system access, platform and OS usage, cybersecurity, and best practices.
• Install and support networked audio/visual systems for conference rooms, including cameras, projection devices, networked computers, and telephony.
• Assist senior system administrators with network authentication, server troubleshooting, and compliance with security audits.
• Research and develop technical specifications, provide cost quotes, and validate equipment orders to support procurement.
• Support physical movement, deployment, and decommissioning of hardware assets; assist the Property Manager with inventory tracking and asset audits.
• Follow documented technical task procedures, applying good judgment and best practices to complete assignments independently or under general guidance.

Qualifications

At least a Bachelor’s degree in atmospheric science, space physics, geophysics, engineering, computer science, or mathematics from an accredited institution and at least 3 years of experience in related areas.

Knowledge, Skills, and Requirements:

• 3+ years of progressively responsible experience providing IT helpdesk support and systems administration in a Windows environment.
• Strong working knowledge of Windows operating systems (including Windows 10/11 and prior), Microsoft Office Suite, and endpoint configuration management and security tools.
• Experience with endpoint encryption, MFA, and IT security compliance practices.
• Proficiency in troubleshooting hardware, software, desktop deployment practices and network connectivity.
• Familiarity with Service Desk trouble-ticketing systems and escalation workflows.
• Strong customer service and communication skills, with the ability to support users ranging from entry-level to scientists and senior executives in a professional and courteous manner.

Desired skills:

• Experience supporting IT services in a 24/7 operational environment or within a federal agency.
• Familiarity with NOAA/NWS IT and computing standards, Continuity of Operations (COOP) plans, cyber-security standards and configuration management requirements.
• Working knowledge of scripting or automation tools for deploying, maintaining, patching and updating Windows-based IT systems and mobile devices.
• Experience supporting conference room A/V equipment and VOIP telephony.
• Relevant industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate.

Candidates must be a U.S. Citizen or Green Card Holder to qualify

(US Citizen must live in US for 3-5 years prior to application)

(Please indicate in your cover letter).

About Lynker

Lynker is a growing, employee owned, small business, specializing in professional, scientific and technical services. Our continually expanding team combines scientific expertise with mature, results-driven processes and tools to achieve technically sound, cost effective solutions in hydrology/water sciences, geospatial analysis, information technology, resource management, conservation, and management and business process improvement.

We focus on putting the right people in the right place to be effective. And having the right people is critical for success. Our streamlined organization enables and empowers our talented professionals to tackle our customers' scientific and technical priorities – creatively and effectively.

Lynker offers a team-oriented work environment, and the opportunity to work in a culture of exceptionally skilled professionals who embrace sound science and creative solutions. Lynker's benefits include the following:

• Comprehensive healthcare for the employee at no monthly cost
• Healthcare benefit covers medical, prescription drug, dental, and vision
• Personal Time Off (PTO) Policy plus paid holidays
• Highly competitive compensation plan regularly calibrated against industry and location benchmarks
• 401(k) retirement plan with company-matching
• Employee Stock Ownership Plan (ESOP) – we're all company owners!
• Flexible spending accounts
• Employee assistance program (EAP)
• Short- and long-term disability insurance
• Life and accident insurance
• Tuition assistance/Training/Workforce improvement reimbursement per year
• Spot bonuses for exceptional performance
• Annual Employee Recognition Awards with bonuses
• Employee Referral Program
• Free centralized, self-directed Learning Management System to learn at your own pace
• Personalized career growth plans for every employee

Lynker is an E-Verify employer.

Lynker is an equal opportunity employer and makes all employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status under federal, state, or local laws.