IT Specialist I

MISSION STATEMENT: To transform lives through love and service.

SUMMARY: This position is responsible to assist in the daily operations of the Information Technology (IT) department. Conduct day-to-day computer operations, database management, telephone system operations, hardware and software, system development: and research and analyze system problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time)

• Install, configure, and upgrade workstation operating systems and application software, using standard business and administrative packages; may modify specific applications for use in operational departments
• Supports and troubleshoot CATV and security technology
• Assist in daily operations of the IT department
• Adhere to current IT procedures and participate in exploring new strategies to increase efficiency, enhance workflow and improve customer satisfaction
• Protect customer data from outside infiltration through encryption, secure data storage and other necessary means
• Assist with the installation of new hardware and software
• Assist in employee training for new systems and software
• Assist in new employee orientation training
• Prepare documents, spreadsheets, and database as necessary for reporting purposes 
• Back-up databases to media and offsite secure storage as directed
• Store and protect information from major malfunctions, disaster, or other losses
• Research and recommend replacement of equipment and upgrade software as needed
• Manage the support, training and troubleshooting of office telephone systems and voicemail
• Serves as technical resource to departments regarding information services and hardware needs
• Actively participate in the PQI System
• Facilitate the analysis of data

OTHER RESPONSIBILITIES:

• Comply with all applicable training requirements
• Comply with all company safety, personnel and operational policies and procedures
• Comply with work schedule to ensure effective operations of Agency programs 
• Contributes positively as a member of a productive and cooperative team
• Performs other duties as necessary to fulfill the Vincentian CARES mission

Employee Benefits: 

• Health Insurance
• Life insurance
• Dental Insurance
• Vision insurance
• Short- and Long Term Disability
• 120 hours of PTO accrued biweekly starting at day 1 of employment 
• 13 Paid Holidays to include Employee’s birthday and Date of Hire 
• 403(b) with employer match up to 3%

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)  

• Able to speak, write and understand English 
• Must possess computer skills necessary to complete assigned tasks
• Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups
• Flexible work schedule including evenings, nights, weekends, and holidays
• Ability to set appropriate limits, work under deadlines and multi-task
• Ability to organize, prioritize, self-motivate, and deliver results
• Excellent communication and listening skills
• Possess strong work ethics
• Successfully pass Law Enforcement background screening 
• Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business
• Must have reliable transportation
• Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process
• Mission-driven attitude supplemented with integrity and passion
• Adherence to the highest ethical standards, personally and professionally 
• A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
• Evidence of deep alignment with the Vincentian CARES Mission and Values 
• This position requires a Level 2 background screening through the Florida Background Screening Clearinghouse. For more information on screening requirements, process, and disqualifying offenses, please visit the official Clearinghouse Education and Awareness website. https://info.flclearinghouse.com

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)  

• Effective organizational and planning skills
• Information systems management to include data processing and systems administration
• Must exhibit team building skills, a “can-do” attitude, and strong customer-support skills

EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)

• Associate degree in computer science or equivalent or MCSA certification
• 2-years of business experience in information systems technology in lieu of education 
• Thorough knowledge of Microsoft Office applications 
• Experience in solving complex computer hardware problems

GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation, standing, bending, reaching, lifting up to 40 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. 

MENTAL DEMANDS: Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors, and employees at all levels within the Agency. 

WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential. 

Vincentian CARES is an Equal Opportunity Employer.