IT Specialist

What to expect as the IT Specialist: 

As the IT Specialist, you’ll be responsible for handling incoming support requests from staff and executives with exceptional customer service and efficiency. Support will include access 

management, troubleshooting software and hardware as well as initial and ongoing training 

for all employees of the Bank. 

What You’ll Contribute in This Role: 

• Respond to tech support requests via email, online video calls or chats, over the phone, or in person. 

• Inform users about IT products and services, updates, service interruptions and other IT related communications. 

• Provide immediate and high-quality support to high-level executives, including the CEO and President. 

• Provide step-by-step troubleshooting for hardware, software, and network with professionalism, efficiency and a resolution focused mindset. 

• Follow up with users to ensure excellent service. Communicate user feedback to the appropriate internal team members if needed. 

• Monitor and patch systems to ensure they are up to date in collaboration with security personnel at Climate First Bank. 

• Assist IT Administrators and Engineers in keeping the company systems secure and up to date.  

Champion Our Mission, Protect What Matters 

• Embody a commitment to environmental, social, economic, and racial justice. 

• Apply curiosity and interest in our core values and pursue education related to sustainability practices. 

• Be willing to pursue and demonstrate an understanding of established Bank policies, procedures, and regulations. 

• Recognize the importance of protecting the organization and our customers. 

• Question suspicious activity and stay in close collaboration with our Compliance department to ensure proper investigation and processing of potentially fraudulent activity. 

• Stay informed on legal context and regulatory requirements and prioritize completing all web-based compliance and IT training. 

What You’ll Leverage in this Role: 

Education and Experience requirements  

• Completed or in-progress bachelor’s degree, or serious intentions of pursuing a bachelor’s degree during the tenure of this position 

• Experience as an IT technician or in a similar customer support-related role 

Entrepreneurial Self-Starter Mentality - You take charge of your work product and take pride in delivering consistently great and measurable results. You seek operational efficiencies and are an analytical thinker with a strong focus on resourceful and independent problem solving. A high-pace and high-expectation environment excites you and you can’t wait to push yourself to new professional heights in a company that rewards high performance. 

Organization & Efficiency- You manage your time like a pro and stay focused under pressure. You love a good system but also adapt to changing routines. You’re a master note-taker and checklist fanatic and stay on top of things with ease and consistency. 

Master Communicator - Whether it’s in-person, on camera, phone, or chat — you communicate with confidence, precision, and professionalism. You listen deeply and respond thoughtfully and are able to engage efficiently and tactfully with stakeholders at all levels of the organization. Additionally, you masterfully build relationships and provide stellar customer service through friendliness, patience, resourcefulness and the ability to break down technological processes and deliver clear, step-by-step instructions. 

Tech-Forward and Analytical Thinking - You learn new tools quickly, are excited by innovation and leverage technology to optimize your work product. You also have comprehensive knowledge of computer systems and experience in troubleshooting hardware and software. 

Commitment to Being a Team Player - You lift others up, share ideas, and bring positive energy to everything you do. You know what it takes to operate as a part of a larger team and cherish opportunities to contribute to the big picture. You’re dependable, communicate clearly and always happy to lend a hand where needed. You also welcome constructive feedback and are eager to support the overall growth and development of the department. 

How We Work Together at Climate First Bank 

At Climate First Bank, we believe that how we work is just as important as what we do. Every team member is expected to deliver high-quality results on time—whether independently or in collaboration with others. You’ll be part of a collaborative, mission-driven team where professionalism, excellence, and high-performance are key to our collective success. 

You’ll also be expected to stay informed and compliant with all regulatory policies, including BSA, AML, CIP, and OFAC. These aren’t just checkboxes — they’re essential to maintaining the trust and integrity that define our bank. 

What to Expect in Your Work Environment: 

• Remote role within the United States; Eastern Standard Hours. 

• Occasional U.S. travel for company events or leadership sessions. 

• Tobacco-Free employer. All employees must affirm to be non-smokers or affirm commitment to cessation within 90-days of offer acceptance. 

• Direct Deposit is only available to a Climate First Bank account. Alternative paper checks are available. Employees are encouraged to maintain their household banking relationship with the Bank. 

• Sustained standing and sitting, frequent communication (speaking and listening) and use of PC, including typing or sustained attention to monitor, occasional lifting up to 20 lbs. 

Pay Transparency

The base pay for this role starts at $59,700 and is commensurate based on experience required in the role.